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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 124 Showing 2,461-2,480 of 7,928 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mike got my surround sound sounding better then ever. Thank you!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Reconfigure system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently sold one of our two homes, so we wanted to consolidate equipment from two systems into one. The agent helped us determine which pieces of equipment to use in our current system. He spent a lot of time getting things connected, but probably not enough time making sure we understood how to work everything in our new configuration.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was great. Provided excellent service and they suggested updating my router which I would not have realized that it wasn't 4K in order for my new 4K tv to view properly. Well worth it to me hiring geek squad especially I didn't have the ability to get the tv home and place it on my stand due to the size. Needed 2 people.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problems found and explained very well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We wanted the TV sound connected to my husband's hearing aides, but it couldn't be done. The Geek tried a couple of ways to do that, but it didn't work. So, different hearing aides must be purchased. The service was good and the Geek explained what needs to be done. We were pleased with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Arrived on time, fixed problem, answered questions and corrected a few things for me.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    You get what you pay for.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent knew exactly what to do and how to do it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Polite, knowledgeable, did not hurry through the process. Was a very pleasant experience and definitely know more about my TV because of his willingness to explain things to us. Would definitely recommend him to my friends.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with my audio setup. I believe i got the best sound i can out of my tv

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys really know what they're doing. They do a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squar Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect installation. Mounted my Sonos Playbar exactly where it needed to be. Once the sounbar was mounted he programed it to the television and the sound is amazing. Marc Buquoi also installed my 75" Samsung TV without a hitch. Would highly recomend him for any future installation I might need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad for the Win!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so glad I got this service....they delivered and assembled the beautiful tv stand, and then easily got the new tv and all the other devices hooked up in no time. They were professional and helpful. I'd still be trying to get all his hooked up...LOL!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    wifi speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they work great i bought a soundbar the base a set of {1's} a 3 and they were easy to set up

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech agent set up the TV but was very late arriving to my home. He did not really explain to much and was in a hurry, as he said that they were going into overtime as they had other appointments that day, I guess I was the last customer of the day, but I called in the morning and the evening before my service appointment.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    two very help full gentlemen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they were very polite and knowledgeable from start to finish of this process

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent mini soundbar packs a huge sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed our new mini speaker soundbar. They also set the remote to control the volumn so no further need to touch separate speaker remote. Excellent install completed quickly and professionally. Very satisfied with Geek Squad as they take all the confusion out of purchasing modern technology.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great surround sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sound of my surround sound system its really loud

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Go To Tech Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad delivery and installation techs are always on time, friendly, professional, and clean. They’re efficient and always take time to show me how to use my new appliances and electronics. They offer recommendations to maintain and get the most from my purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service! I had ordered a soundbar that did not work well with my TV. I ordered a different one as an exchange. The old one was removed and returned while the new order was installed efficiently and works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best decision: Let the experts do it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first experience buying a sound bar for my new TV. It was comforting to know that experts were installing it and could answer any questions or deal with any problems.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, great sound with new TV. Does not take up too much space.

    I would recommend this to a friend
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