Customer Ratings & Reviews

Experts in their knowledge of the equipment and installation.

The Geek Squad arrived on time and completed the install. They were polite and very friendly. Everything was explained and when they left we had a full understanding of how to operate our new TV. There was no mess left behind as they took all the packaging with them. I would highly recommend their services to anyone.

I thought that all the components were not only set up but actually also working properly after the setup. Unfortunately, the sound of the turntable and Netflix is not working properly. I did not think that I needed to check everything before the technician left, nor did I have the time, because of the long appointment window (7 am-noon, really Best Buy), to take more time off work. The process to get a hold of anyone at the Crystal lake store is just ridiculous, because nobody is ever answering the phone, once I finally got through a live person, I was informed that the call was answered from a national hub. I asked the representative, that I need to get in touch with the Crystal Lake store and he hung up on me, immediately. I had to go to the store during a pandemic to finally talk to a Magnolia representative who seemed annoyed about my request to set up another appointment. We'll see how this will turn out.

The technicians were professional, pleasant and courteous

The team did a great job and answered all my questions.

The guys quickly had my device hooked up and programmed, ready to go.

The agents hooked up our sound bar in an instant without any trouble.

The geek squad installed my new wires perfectly,,,,,,

Very nice people and on time enjoyed their services

They were prompt and quick. Only complaint was it was hooked up with Xfinity hot spot in my neighborhood instead of my own wifi network. Both are wifi 6 and my phone at times would connect with the hotspot first. But I was able to fix that issue.

Very professional. Knew what he was doing. Set it up in no time.

My new 55" Samsung QLED TV screen and Samsung sound bar are functioning perfectly because of the technical skills of the Geek Squad who assembled my new entertainment center. I truly lack the skills to have done this myself. I have depended on the Geek Squad for 4 years. Best money I've spent.

Installer did great job putting the system where I wanted looked good.

Early for appointment. Wore shoe covers. Very satisfied

She checked 2 computers and went over my tv. we were cmpromised and the person said they worked at Best Buy and Geek squad. Not good for me or you!!

The Geek squad young man installed it and went the extra mile that DirecTV didn't and got me in complete control with one remote instead of two. Now that's personal care customer service.

Adam, the Geek squad agent that came to the house to fix my surround sound theatre system, knew immediately what to do and how to fix it. In addition, he was very polite and promptly on time. I am so glad I took out the annual Geek squad extended warranty. It’s a pleasure to know that they are there to back everything they sell.

My earphones were connected to my tv quickly. The explanation given on how they worked was clear.

I had the Geek Squad do all the setup for new system - 55" Sony 900E, sound bar with woofer, blu-ray player, network cables, new modem and new surge protector. They answered all my questions on site to my satisfaction. When I had some issues (that were the result of my Internet provider not doing their job correctly), they helped me diagnose the issue over the phone.

Although I didn’t have the sound bar when the tech came to set up TV and device .. he demonstrated where to insert cable and how to program to my specifics. Joel also gave his contact number at the store if I needed him to direct me or come bck and set it up