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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 128 Showing 2,541-2,560 of 7,928 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My sound system sounds great. Can't see the cables. Nice neat job.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad installed my speakers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came on time, were knowledgeable, quick and neat

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Queek Squad easily installed soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shane was very knowledgeable and friendly. Installation went without a hitch, he programmed our remote and answered all of our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up TVs day sound bar.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was great. True professional. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Geek knows his craft.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael of the Geek Squad installed my headset because I did not know how. He was efficient, patient, and very pleasant.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad installed our soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound bar set up and programmed by geek squad, they did a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected a sound bar to my wall mounted TV, that they had previously installed. They were professional and courteous, careful in these 'Clovid-times', and quick. They were very willing to answer questions and quite informative. We are satisfied with the product and the service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes they did a fine job,knew what they were doing and gave good explanations of hor to use all the equipment,parts,and people to contact if i need sny help in the future

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expert in installation and great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service! Made sure everything is working properly and making sure that we knew how to use it. Very patient and an expert in his field!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was a miss communication on the app, when i tried to reschedule the appointment. Im guessing because its the holidays, the app kept crashing. But two ladies arrived to our house and provided an excellent service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Basic Audio Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an awesome job. We certainly appreciate their help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Soundbar Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tim and Alex were very polite and professional. They are very knowledgeable with the products. Although they were not able to set it up fully (woofer and left speaker were not working), they

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great installation crew. Sound system sounds awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Work Team Geek!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys are great the do an excellent job!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The total tech members did a great job. They were very knowledgeable and helped give me a quick rundown on how to operate my new tv and soundbar. They also did a good job of mountinf my tv on the wall. Thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Liked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems. Love the sound. Easy setup. Love being able to adjust bass & sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad Geek Squad is there to help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I appreciated the help in setting up my soundbar. I’m not comfortable setting up electronics anymore. Geek squad was efficient in setting up my soundbar and patient in explaining how it works

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Theater Room Set up.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Technician, movies sounds better than ever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv and soundbar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent crew of two set up my new tv, soundbar and other devices. They made it look so easy and it has worked flawlessly since. They were very fast and right on point with the scheduled time. They even helped me carry my old tv upstairs to my daughter's room. Thanks again, great job!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly and Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We received friendly and accommodating service from these guys! They really know what they are doing and offered solutions to some set-up hiccups.

    I would recommend this to a friend
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