Customer Ratings & Reviews

the service people were polite and professional job

I had a technical issue and my sound bar lost connection. I called the Geek Squad and scheduled a technician to come out. He arrived early actually which was great. After a few minutes he found the issue and showed me what happen. Great customer service.

Tech arrived on time. Was most pleasant and helpful. Completed the work quickly, but methodically. He answered all my questions, and demonstrated every feature. Sound system works fine. By the time he left, I felt like he was a new friend! This was outstanding service, but fairly typical of Geek Squad techs. Thanks, Clint!

Could not figure out what was causing a cracking noise out of my speakers. Had a Best Buy technician come out, test all of the components in my surround sound setup and determined that one of the channels in my receiver was no longer working. Recommended a replacement, installed a new receiver and I could not be happier.

The most recent soundbar setup by Tim was perfect…had some issues with the initial product & setup but the recent setup for my replacement soundbar was fantastic!

Hard to judge, the first tech was great, mounted a 65" tv making sure it was exactly where and how high we wanted it. He also made sure we understood how to use the remote control etc. We decided to return the TV and buy a different model. They two techs that came was almost as good as the first guy. I'd say the first guy would get a 5star, they may get a 4star. We then added an amazing surround sound system called Sonos. Really excellent! But the third tech who installed this system was annoying. I felt like i was annoying her if when i'd ask a question or said how I'd like it to work. After she left, the system didn't do what we knew it should be able to do. We called the Sonos company who were fantastic, problem solved.

The geek squad service was great and the third party that was recommended and came to my installation on behalf of geek squad were extremely professional and knowledgeable of my wants and needs with my theater system! It turned out awesome and I couldn’t have ask for better quality service.

Our whole home audio system was here when we bought the house and we could not get it to work. We called the Geek Squad and they took hours to figure out the weird way it was installed and get it working. They were tenacious and were not satisfied to leave it only partially working. I would definitely recommend this service.

I was really impressed by their home set up. They were very attentive to exactly what I was expecting. They made sure that it was aesthetically wonderful. They took that extra step I’m a very happy customer!

Matt P. did a superior job of installing the Samsung Q800C sound bar. He is a highly qualified Squad member! I will request him on my next purchase.

William did a fantastic job and got all the head phones working properly. However, the hookup pf my receiver to the headphones and to the Spectrum controller is still an unresolved issue In addition scheduling by Geek Squad is a serious problem (required manager to even get my service scheduled )

Service rep provided great service, and made good recommendations

Excellent service. Quick and efficient. Reasonable.

Great job setting up sound bar. Even greater job making sure all the cords were placed and cooled in such a way to minimize the clutter. Also great instructions on how to begin to use the system and the remote. Left card for follow up, which I needed to utilize. He got back to me with the fix for syncing sound with voices on TV. A godsend.

Very good job installing and optioning my Sony Flatscreen, Soundbar and Subwoofer, and Blu-Ray DVD. Useful user instructions. Both representatives were very friendly and knowledgeable.

Very good job installing and optioning my Sony Flatscreen, Soundbar and Subwoofer, and Blu-Ray DVD. Useful user instructions. Both representatives were very friendly and knowledgeable.

The Geek Squad installed my new 55'' TV, soundbar, rear speakers, & sub woofer. They were very clean, worked fast, installed all my streaming apps, & wore masks. They then dialed everything in. Highly recommend the Geek Squad!

The geek squad installed our sound system with the TV and did an amazing job. They took the time to show us how to use the items and gave us value recommendations. They were on time and very courteous.

Roku soundbar for our Smart Roku TV, which were both set up by the Geek Squad. Kudos to the Geek Squad, they did a terrific job. We are very happy with the Roku sound bar.

The staff are so professional. They guided the whole process with me.They encouraged any questions. They were patient .not rushed. They appeared to love their job. Interaction was great.