Customer Ratings & Reviews

The setup of our soundbar by Geek Squad especially Nolan was so efficient and they are so helpful. It is a pleasure to have this set up our soundbar. They are the best!!!!!

Except for a hum coming from the subwoofer, GREAT!

Technician very helpful in determining issue of background noise and lack of separation from voice.

The installation was very simple, easy and quick to do

Don’t see how the sound bar could have been proper spacing as level as can be. This day any age workers are as concerned with a job well done. Not the case with geek squad.

Was very lucky to have a fireplace insert to place the speakers or else they would not have fit on the fireplace area as the mantle was too small.

Jake Boinura and associate Zaria were expert, friendly agents who answered all my questions regarding the new system and how to operate it. Great service! Thanks!

Jon and his partner set up my TV put the old one downstairs and got that up and running, faster than I ever could. Think you are tv savvy and over fifty? you could probably use these guys.

Great TV, great installation extremely competent installer

Andrew Wing is the "Man" I hope Best Buy know this? A great person to be visiting any home. He knows his way around Audio / Video installs

The Geek Squad arrived right on time. They wasted no time setting up our new TV, sound bar, and Blu-Ray DVD player. Watching them go through all the steps to get these things running made us realize that we made a good choice going with the Geek Squad. We'd probably still be trying to get everything to work properly had we done it ourselves!

Lessor experienced technician than others I have experienced in past, had recently come to my house installed a sound bar for another one that when turned n would not give any sound. It had to be turned off and on repeatedly in order for the sound to come on. The picture on the TV would always work but no sound until played with. Well the new sound bar installed did exactly the same thing and still does until hopefully another technician scheduled in the next day can solve the problem. There is no reason this new sound bar is not yet working except for the inexperienced technician who did the installation and could not make it properly work. The previous sound bar was a Samsung and the newest is a BOSE. IN FACT THERE WERE OTHER REQUESTS INMADE THAT THOS TECHNICIAN COULD NOT PERFORM AS WELL. VERY UNSATISFYING THIS TIME AROUND WHICH PROMPTED ME TO TELL THE GEEK SQUAD NOT TO SEND THE SAME OR PREVIOUS PERSON AGAIN.

Geek Squad gave us the best customer service ever. Was having problems with a receiver purchased over a year ago. We paid to have them come out and look into the installment process. They were so professional, on time, friendly and solved our problem. Well worth every penny.. Kudos to you guys

Wish this was still included with the Total Tech membership. it has been removed from the new program. The new program has no real value to me for the cost.

The agent was very knowledgeable and showed me how to do everything and then made sure I could do it. I was hoping it could be attached to the TV, but he wasn’t able to do that. Another group would. When I stopped by the store the part need to attach was not available, bummer.

I love the picture and ease of use of the television.

Have an home theater system that I purchased from Magnolia some years ago. When it came time recently to reorient the components during a remodel, I called Best Buy to do the job. From estimate to completion of work, they were pleasant, professional and great to work with. The work was top-notch and our entertainment space has never looked better!

Jasmine and Jason were the best! Everything was set up with great skill, expertise and professionalism! They made sure we understood how to use the television and soundbar system. Everything was explained thoroughly. Love the Geek Squad! Wow! They are incredible ! Kudos to the Geek Squad and Best Buy!

Excellent stud finding! So glad I chose Geek Squad to install!

The installers were excellent and set up a sound bar and surround speakers finding a way to set up all speakers in a difficult room so that you can hardly see any wires.