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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 138 Showing 2,741-2,760 of 7,928 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    good and fast install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    alot of nosie in kitchen hard to here tv set up sound bar wow love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad mounted my sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my sound bar and took the time to help synchronize my remotes and explain how they work. They were very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not getting any sound through sound bar. The service guy was able to fix the cause quickly to my complete satisfaction. They also arrived on time and were very friendly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    stall hook up for door bell, and sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a good service for the two items they come for. Hook up a door m bell, and sound bar. When they left they FAILED TO HOOK SCREEN DOOR, ON A VERY WINDY DAY . SO THE WIND CAUGHT THE DOOR AND CAUSED BAD TEAR IN THE FRAME AND DOOR ITSELF. THE DOOR WILL HAVE TO BE REPLACED. Ralph

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Richard from Geek Sqd. came out and installed the new sound bar since I had never done one before. Great and fast work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great professional service. The sound bar works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did full adjustments

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a Sonos sound bar on the recommendation of a sales agent at Best Buy. The Geek Squad arrived on time and connected the sound bar and fully adjusted it for the best resolution to fit the room. Very good service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tecnician was excellent.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had never utilized the Geek Squad before and like anything new, had some hesitation. However, the technician who was sent to install the product that we purchased from Best Buy was personable, friendly and tech savvy. He did a great job in getting the product installed and making sure it worked properly before he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with the geek squad installation of my sound bar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Theatre quality sound…

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WOW!,what a good decision to add the sound system!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Excellent installation by Frank and Richie.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The representative for the Geek squad came on time and hooked up the sound bar we purchased from BestBuy in no time. Very friendly and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad tech did a super job setting up TV and programing my remote. Really knew what he was doing. Highly recommend you use this service if you have any more than just a plug in and turn on setup! I had surround sound and Logitic remote to be programmed. Paid a little extra over basic setup but well worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up my soundbar in minutes. They were efficient and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Francis Velazquez

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents, Francis is very professional in knowledge and demeanor. He connected all my audio and TV items and reviewed their performance with me. He asked if other items needed attention and assured me he is available for questions on his phone. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad technicians

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was terrific, and helping me set up my sound bar for my television. They did an absolutely beautiful job I highly recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The soundbar setup was very easy for the Geek Squad and they made it work for us to hear everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad - Wonderful Job with Sound Bard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a wonderful job in setting up my sound bar. It adds so much to my new television I purchased from Best Buy. I highly recommend using the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told that no installer was needed for the new soundbar, but I am very glad I ordered installation anyway. The tech made all the adjustments to TV and soundbar, and was even able to get my new rear speakers to work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Use these guys to install your purchases!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its always easier to have the professionals install your equipment. This time they installed my sound bar when they delivered my tv. Great option and the guys were professional and quick. I would highly recommend this service...

    I would recommend this to a friend
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