Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 7,924 reviews
Rated 5 out of 5 stars
Great service
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This reviewer received promo considerations or sweepstakes entry for writing a review.
They did a fantastic job mounting my tv- concealing the cords and setting up my soundbar. It looks fantastic
This reviewer received promo considerations or sweepstakes entry for writing a review.
Chris is very knowledgeable, very friendly and helpful. He solved the all problems. I tried set up by myself and had the problem to add the subwoofer and couldn’t connect it to the TV since I used wrong cable and wrong internet. I have Wi-Fi mesh at home but I still choose Verizon router that cause all problems. After talking Chris I learned lots. Now I have my Chromebook’s connected to TV by myself.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The Geek Squad Tech (Miriam) was courteous, efficient, professional and resepectful of my home. She assured that the system was working to its full capacity after installation. The set up was quick and easy. I have no knowledge of this new technology so I greatly appreciated her patience, friendliness and professionalism.
EXCELLENT DELIVERY, INSTALLATION, SET-UP AND REVIE
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The agents moved a TV set to another room.
Then the installed a new tilting wall mount and mounted a 85" QLED TV just where we wanted it.
They hooked it up to my TV service, powered it up, set all the settings properly and showed me how to so much with it.
Also had a Netgear modem installed, and an eero mesh system installed along with 2 Alexa Show devices.
Next they confirmed my Home Theater 5.2 system and balanced the sound very nicely.
Very good group of agents. Polite, informative, well mannered and cleaned up everything after installs completed.
HIGHLY RECOMMENDED!
This reviewer received promo considerations or sweepstakes entry for writing a review.
The agent arrived on time and was helpful with the installation. She was patient and answered all our questions. As always doing business with the Geek Squad is a pleasure.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Getting this wireless system set up was smooth and very convenient using “the Squad” Highly recommend using them to set up your new systems to get the best quality
This reviewer received promo considerations or sweepstakes entry for writing a review.
The team (Charles and helper) arrived on time; they covered their shoes and got to work. They answered all my questions that I had and troubleshot to even hook up my old VCR to my new equipment. TV, Sound bar and Apple TV work great along of course the VCR (for all you tape heads). Highly recommend.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The new JBL SOUNDBAR SYSTEM works as stated, thanks to the guys from the Geek Squad, of whom, using their combined knowledge got it stained to my new Sony TV
This reviewer received promo considerations or sweepstakes entry for writing a review.
Installers showed up on time. Professionally completed the work and answered my many questions. Even allowed me to call them directly several days later with additional questions.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The technicians who connected the sound bar were contract workers. They were very professional and were more knowledgeable than the last direct Geek Squad employee who set up our tv.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Had a sound system installation from Best Buy. Not a tech person, but the components installed work very well. The installers kept informing what we needed to know during the installation. The one installer left his business card and encouraged us to call.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Again, I am very impressed with the way the Geek Squad setup the LG Sound Bar system. I have been enjoying the great sound quality ever since installation.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Ken Gage, Eric, and Chris did an excellent job setting up my new TV and especially my Sound Bar & Subwoofer. They answered all my questions and went way beyond what I was expecting for an installation visit. Great Job. Thank-you.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The agent arrived on time, and was very helpful. We apparently had set up the sonos soynd bar correctly, and didn't know it. But he showed us how to use it, and answered a lot of our questions in a kind and thoughtfulnway. Great service and petson