Customer Ratings & Reviews

they mounted the sound bar, placed sub and speakers in the right places. Then set us up with the Sonos app and dialed everything in. Very polite, clean and friendly.

Geek squad excellent service, respectful . Explained the sound system

Arrived on time and we're pleasant. I told and showed them what wasn't working and they fixed and made sure everything was functioning correctly before they left. Would always recommend best buy geek squad to friends even integrate a bit expense they stand behind they stand behind all work.

I was amazed by the technicians professionalism. Exceptionally well executed.

The agent moved my smaller tv and connected it to an antenna and my roku, and then installed a larger one with a sound bar and subwoofer. He paid attention to covid restrictions and explained everything, was quick and detailed. Took away all the packaging.

The Geek squad was super, putting in my new TV, removing the old one and working on the surround sound until it was perfect.

The tech was personable, very intelligent, problem-solved, met all of our expectations -- in fact, exceeded them.

The two Geek Squad techs that installed the surround did a fabulous job. Very nice guys, took extra care to protect my things, floor, equipment, etc.. First time ever using them and I WILL be using them again. I have fixed a soundproof room downstairs and that's the next project. Best Buy will set that room up also

The agents were friendly and fast. However after leaving I noticed the Velodine subwoofer would not turn on. The tech(s) did not say the subwoofer was working or not working. I believe there’s a fuse blown on the circuit.

Agents set-up my TV and sound bar the way I wanted, and showed me things I did not know (my first smartTV). They cleaned-up their mess to my satisfaction.

My Dolby Atmos was connected by Digital Optical, NOT HDMI. Dolby Atmos is not carried by Digital Optical. Left and Right Surround Speakers were not connected to correct outputs from Sub Woofer. A speaker test was not run by technician.

They got it up & running. Though not sure if again I have a problem. Yesterday again I had a sound issue. Has only happened one time. Makes me wonder if it is a TV issue or a sound at problem.

The Geek Squad were right on time, very friendly and went right to work. They fixed my problem and ask if I was having any other type of problem using my tv or remote. They wore mask and shoe covers as it had snowed and the side walk was wet.

Joe and his team arrived promptly, and got the job done efficiently and expeditiously. They were funny, friendly, professional, and helpful—teaching me about my equipment before leaving. This type of customer service is one reason I love Best Buy and Geek Squad.

The Geek Squad service to hook up our sound system along with our new tv was fantastic! Our Geek, Mike Green, was so knowledgeable and friendly! He made sure everything was set up to achieve optimal sound mix!

Still having issues with conflicts between the Samsung TV and Samsung Sound Bar. When connected using a eARC HDMI Cable the TV drops out periodically. Appears to work using a optical cable but then I loose all the benefits of using a high speed HDMI connection.

The three young men came in and unpacked everything then told me I didn’t need a wire so they returned it to the store. They set up the sound bar even hiding other wires. Great service. They went through the use of the product.

Quick and easy. Totally recommend Best Busy to my friends and family. Only complaint is having to input 50 characters to submit this review.

Once the TV was set up they connected all my components to the system. They actually did a speaker set up also. Once everything was set up they went through the whole thing with me and made sure that I understood everything. System works great, probably couldn't have done it by myself.

Douglas did a great job, his recommendations were perfect, very knowledgeable throughout the installation process, he is an asset to your organization. Douglas should be considered for a promotion to his next level.