Customer Ratings & Reviews

Sound quality has improved and is easy to control.

Excellent understanding and willingness to share information on the issues to insure a perfect solution.

The guy who came was a pro. Was in and out in a few hours, tied up all the wires, and cleanly installed the speakers in the ceiling. Its services like this that make the totaltech sub worth it.

Guys were great, but a part broke immediately after install. The guys came back said they would order it and come back. That has been a month now, and I have heard nothing!

We bought 3 new I-pads, the staff members who helped us were great. They spent time helping us get all the data onto our cloud. They were helpful and made us feel that they wee interested in making our purchase as easy as possible.

They did a wonderful job! Thank you very much!!!!!

I changed cable companies and the cable installer couldn't figure out how to reconnect my soundbar. Geek squad not only connected it but eliminated a remote control. I am now able to do everything with this one remote.

My previous review of the installation of the TV by Geek Squad includes the sound bar. Efficient. Courteous. High level customer service. The technician worked quickly and was very personable, a quality important to me. Thank you!

Guys were professional. Installation included a wall mount for a new 4K 55" TV and Sonos sound bar and speakers. All went well and according to plan. They were patient while I struggled with passwords, etc. Good experience. Only rub is trying to do anything by phone. Forget it ... the phone tree is a disaster.

They connected the new soundbar to a tv I previously bought from BB and moved my old soundbar to my new tv. They even put on great 80's music before leaving!! Nice touch, gentlemen!!!

Great service. Showed up as promised, very professional and informative. Took the time to explain our tv and audio system. Answered all our questions and then some. Cleaned up after themselves leaving the room as if they were never there. I will always use them on my purchases from Best Buy.

Our Geek Squad rep was professional, personable, and extremely knowledgeable. Arrived on time. Patiently and willingly answered any questions we had about our products. Made sure everything was set up and ready to use and that we were comfortable with the operation of our TV, soundbar and blu-ray player.

As always happens I could not be more pleased with the Geek Squad work . My Samsung Soundbar was installed quickly and pair with my TV . I was then shown how to operate that setup .Th.e agent made sure I could enjoy my new Soundbar

The agent came out and installed the soundbar - and knew enough to get an update to the software to correct connection problem - something I did not. VERY thankful that he did - avoided an unnessessary return.

The geek squad guys that helped with this setup were absolutely the best. Took their time to review the equipment and the app. Very pleased

Geek Squad came to install my home theater system and Atmos speakers. Everything was neat and seamless. My Geek Squad agent took his time and measured everything he did to make sure all speakers were on the same exact level. Can’t go wrong with Geek Squad service

The geek squad agent was very helpful and connected all my devices correctly. The sound bar is an asset. The TV and remote work.

The GEEK SQUAD that set up our TV and sound system was awesome. I highly recommend their services to anyone !!

Tech arrived within the timeframe scheduled. More towards the end of the "window", but as was stated. Did not try to rush and made sure everything was working properly before he left. Made sure he explained the fetures need to operate the system was understood.

I purchase "Total Tech" because the techs totally rock. The service they provide, hassle free, truly makes me feel valued as a customer. Very knowledgable, professional, courteous and respectful.