Customer Ratings & Reviews

Chris and Lauren from geek squad were a super team. They quickly figured out the problem with our sup woofer, Moved on to the broadcast antenna which they quickly installed and set up on our tv, and figured out our set up problem with Hulu and HBO on our new tv. Superb

This sound bar replaced an old surround system, Bose is the best!

3times my scheduled installation was cancelled. My biggest complaint is that trying to get access to rectify was placed on hold with long wait times, then transfer to another person with longer wait times then a dial tone. This happened to me several times after each cancelled installation with no explanation and then directed to online website to try to get an answer and help that required a person. The 3rd scheduled installation which was supposed to occur between 0730 and 1:30 pm was cancelled. At 8 pm that day a 3rd party contractor arrived at 8 pm with 25 minutes notice after Customer Service said 3 hours earlier that my installation was cancelled and could not give me an explanation. This was 4 weeks from the day I purchased my Sound Bar. Two Best Buy stores and Total Protect could not figure out who or what the problem was and left me with trying to find someone who did. I don’t like giving bad reviews but this was such a time consuming problem for me for 3 weeks and such a stressful experience that after being a loyal Best Buy & Geek Squad customer for 30 years I think I need to find a local IT service that is reliable and at least will give you access to a live person. The technician who came out, after a month of frustrating cancellations at least did a nice job and was courteous. High marks go to their technicians. However, all the communications layering seems to have changed and it is a real mess and is not going to bode well for Total Protect if they don’t resolve this very quickly.

I appreciate the ease and detail of having our new Sony TV set up with peripheries making them all work well with our Logitech Remote by two members of the Geek Squad. They took care of each aspect I had requested and even did some rearranging of our equipment to save space.

I enjoyed my experience with the Geek Squad installer. He was very knowledgeable and explained everything he was doing. Sometimes I hear things about these guys not knowing what they are doing but I have used them several times without any problems. I highly recommend their service.

I was very pleased of the creek square bringing me another TV due to the one that was mounted was damage. It was a fast turnaround within 3 days.

The service technician arrived on time and looking very professional. He was confident in his abilities and was able to diagnose our problem quickly and efficiently. So glad we got this service as I would probably still be trying to gpfigure our which wire went there. Thank you

Fantastic! The sales associate said this was a great item, especially for the price. He was right! The trailer for the Top Gun movie came on and it sounded like I was in the theater!

The agents did a nice, clean and thorough hookup on my two TVs, sound bar/sub and 5 speaker surround sound system. All in a professional & timely manner.

The Best Buy representative was thorough, courteous and informative while connecting sound bars and DVD players in multiple sites. Very pleased and hope he will return to set up my audio equipment.

The Geek Squad agents set up my 75 INCH TV, also stereo system components perfectly. I am building a Home Theater and look forward to purchasing my equipment from Best Buy and putting in a "by name" request for the same agents...job very well done!!

The agents properly connected my surround sound and ensured it was working properly

I have had 3 different appointments with the geek squad to come and install tv's and sound bars and I always ask for Brian. He is consistently on time and courteous and super expert in his field. He is the best.

We needed the help of the geek squad techs to get our surround sound system connected properly. With the addition of a new tv, a different setup was needed. I had no idea of how to get it connected correctly but the geek squad techs had no problem. These guys are good at what they do!

I was very lucky to get Heather and Connor from crossroads plaza Best Buy store. They were so thorough and caring. They would not leave until the installation of my new OLED TV and sound system was perfect. I will be only using them for my future plans in the spring.

The Geek Squad was very professional, efficient, and customer centered with their inquiry as to where I wanted my system setup and how I wanted it done. They did not make any assumptions and in fact asked the right questions to get the job done correctly the first time.

John Hill was great. He was professional, friendly, and patient helping me figure out the Bose App. He also took an extra minute to help me with my printer, which had been a big frustration.

Geek squad set up my tv, sound bar and initialized all of my remotes. they were also on time and called before they showed uyp

Did not use the Soundbar as unnecessary for our TV. TV Installers returned it to Best Buy for us.

The geek squad team was professional and efficient when installing my televisions and wall mount.