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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 149 Showing 2,961-2,980 of 7,928 reviews
  • Rated 5 out of 5 stars

    Geek Squad, professional, courteous and effective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys from Geek Squad are very good at what they do. They are always courteous, helpful, on time and very professional. They get it right the first time! I renewed my contract as I don’ t want to be without these professionals!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Why won't this thing work???

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once connected I was pleased with the performance, however the set-up was not as easy as I was led to believe. It took getting the geek squad out to get it up and running.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up the tv and attached the sound bar, then tested same on multiple channels and made adjustments as necessary. He then removed all packing materials and empty boxes. I later discovered I did not have the subwoofer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad deivery and install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service from geek squad is save me the time to drive to best buy then have to carry the item home and wait for them to come and installed the sound bar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek agent expertise.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent not only connected my devices, he set me up so that I could used one remote. Something the cable company employee could not do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reconnect of soundbar streaming channel reset.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, efficient, knew what he was doing. had to reconnect sound bar and also reset of several steaming channels due to disconnect when stand was installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person who installed our new Denon and DVD/CD player did a wonderful job. All the wiring was neatly zip tied together so you don't see a lot of wires all over. He also explained using the remote for running the sound for the TV, DVD/CD and our turntable through the Denon.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Geek Squad was AWESOME

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon Hunter and Eli Simon were my install crew. They were professional and thorough, answering all my questions. I would highly recommend these two gentlemen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad are amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These valued professional techs are top notch and thoroughly know what they are doing. They waste no time and I feel at ease about watching them go about the business of taking care of my needs. They are of the highest quality. Thanks, Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT TEAM

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT TEAM TO INSTALL ALL YOUR ITEMS AND TECHNOLOGY. VERY PLEASED WITH MY EXPERIENCE I FEEL THAT i AM IN GOOD HANDS THAT REALLY CARE ABOUT CUSTOMER SATISFACTION

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jeff is the one to ask for!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jeff is the RIGHT man for the job! He’s been at my home multiple times for set ups! Nice young man who is polite and very knowledgeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job by the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They install d a mesh network and corrected problems we were having with our remote and sound bar. Francisco, who had been out before was very knowledgeable and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent installation service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Victor and David were GREAT! They installed my new Sound Bar on June 30... The first one was defective but this one works great ! Thank You Victor and David for such great work!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Set up entire system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad came out and did the set up on our new system, TV, Speakers, DVD player, sound bar & receiver along with a universal remote. They did a professional job and very happy with their work. Thank You R. and S. White

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was excellent. I hope to have the same team on my next purchase. Thanks, Guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I'd do it again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the Geek squad representative was able to install my sound bar and allowed me to control the soundbar using the frontier remote. this was something the frontier installer was unable to accomplish. Cudos to the Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best and installed my tv fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ron and his helper Abner did a great job! They were professional, informative and took special care in installing my TV and soundbar!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    VICENTE THE BEST

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent work, clean, respectful, tidy, very collaborative.. the best team they can have.. without a doubt a thousand best wishes for Vicente and parner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad hooked up my soundbar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent hooked up my soundbar and programmed my Fire remote so that I can control everything with one remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did an excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Person set up my sound bar. He was very neat and very knowledgeable in explaining everything. Thanks to him he proved why I need this service.

    I would recommend this to a friend
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