Customer Ratings & Reviews

The agents mounted my sound system to the mounting bracket that connected directly to my tv mount. They even showed us how to connect the system to the bracket.

The geek squad guys and gals are the best. They're always efficient, knowledgeable & respectful. I'd recommend their services to anyone.

Ben with the Geek Squad did our audio installation and rocked it! There's no mess with the cords, he programmed all remotes and walked us through some different audio options/functions. He had some great recommendations to enhance our entertainment experience with the new products we purchased.

technician installed soundbar to tv and adjusted three channel selectors to function perfectly. highly skilled. pleasant. my hero.

The agent come out and reorder our equipment because the original geek squad guys installed a bad surround sound system. She diagnosed the unit was bad reordered and reinstalled. She was super efficient and on time!

GEEK SQUAD TECH INSTALLED AND MOUNTED NEW FLAT SCREEN TV ON WALL. ALSO HOOKED UP NEW A/V AMPLIFIER TO EXISTING HOME ENTERTAINMENT SYSTEM. GEEK SQUAD HELP WAS PRICEY THOUGH! WOUND UP COSTING ME OVER $400 !!!! PERSONALLY I THINK CHARGE WAS EXCESSIVE. BUT RESULTS WERE WORTH IT.

The agents were very helpful and even explained things clearly so that we would know more about the system. After one agent came the system messed up and Best Buy kindly sent another agent ASAP and everything was fixed in no time!

The Geek Squad arrived on time and quickly hooked up new TV to already installed wall mount. Took their time to hook up soundbar and ensure apps were signed on. Took time to explain how to work TV

The Geek squad did a wonderful job setting up my TV and speaker

The Geek Squad installed my new LG 77" OLED 4 K SMART WEBOS TV and hooked up my sound bar and blu-ray player in no time. They were excellent and very informative and helpful.

I want to take a moment to give high marks to Thomas. I know when ever he is called upon, the issue will be resolved to my complete satisfaction. His ability to diagnose an issue and resolve is amazing.

Geek squad did installation, did not get much of a demonstration probably because this did not seem like a big deal to the techs, but I am still trying to figure things out

The agents were prompt, neat, quality concerned hooked up everything and checked to make sure it worked properly. Then, they reviewed it all with us to make sure we were satisfied, and comfortable with how it works. A definite 10 out of 10.

Service providers arrived on time. They were effivient but complete. We liked that they stsyed to be sure all the items worked together along with the remotes before leaving.

I’ve been a loyal Best Buy customer for many years. When I buy great products, the Geek Squad always provide professional service. They do their job and make sure I’m satisfied before they leave. The Geek Squad is the real deal!!

Professional and respectful. Two man crew did a great job.

The Geek Squad mounted and installed two TVs in our home, an 85" and 75". The pair were very professional and explained in great detail every aspect of what they were going to be doing. They were courteous and swift in their Installation.

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

HORRIBLE! 1st geek squad crew wasnt able to get rear speakers to pair so they left saying they need a remote so i drove back 40mins to store to get 1. It was a hassle to get them to cone back out again only to still not be able to complete job. When they were instructed to then just take back the soundbar and speakers as i clearly dont want them, they refused saying they dont do that... which meant another 40min drive to store immediately to return $700 worth of junk LG home theater. Not once were we even offered an apology for the incompetency of TWO geek squad crews to complete job AND we were NOT offered a dime back on the $300 installation fee they couldnt do..... HORRIBLE SERVICE AND COMPLETELY INCOMPETENT

Professionally installed TV wall mount and hung TV. Quickly set up the TV and showed me it’s functions. Well worth the cost. Highly recommend. Will use Geek Squad again.