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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 152 Showing 3,021-3,040 of 7,928 reviews
  • Rated 5 out of 5 stars

    Terrific tech group.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech group was fantastic. She was very knowledgeable and both of them worked as a great team . Very pleased and would highly recommend them .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys were great. Installed everything and set it all up where it was simply a "plug and play" process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my Wireless Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was exceptionally knowledgeable in setting up wireless headphones. Told me tips in how to use them. Best purchase ever made—I can listen to TV in early morning without waking my wife. A happy wife leads to happy life!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In home service was great. They know the pitfalls for the best protection of your house. They will keep working on something until its solved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was professional and technically good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was professional, informative, and set-up everything quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Helpful and Knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad personnel were nice and helpful. Sound bar works better than before their help. My Sony TV and Spectrum cable box seems to be the overall issue with current problems.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    BEST BEST BUY INSTALL CREW IVE EVER HAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was the BEST. Had a very professional install team that was well worth the wait. He was a perfectionist. Highly reccomend this crew. Double checked everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad tech resolved the problem quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service tech set up the sonos system so that the sound worked like it should. He corrected the issue quickly. Very polite tech. We have been happy with all the installations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed my sound bar quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman were so professional and knowledgeable. Answered all my questions, fixed my issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints. Everything went well. Agent did an excellent job, was friendly, courteous, and answered all my questions with a lot of patience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This agent is top shelf.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was prompt, polite and very knowledgeable. Showed us important features and easy shortcuts on operatin.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is well worth the price. Very knowledge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent where very helpful and knowledgeable. They went the extra mile to make sure I was comfortable with operating everything I purchased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad are very talented and hard working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad suggested mount the tv on the wall. They took care of everything, mounting,sound bar and no wires showing. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great technicians

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians from the Geek Squad have been great to work with. They were on time, let me know they were coming, and very polite and courteous. In addition, their technical knowledge was great. They also explained things so this Senior Citizen could understand it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient and polite

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t say enough about our install agent. Did everything we asked for though I forgot to have him do something but that’s on me! I have only positive things to say! I live geek support But getting GEEK SUPPORT ON Phone—- well that rates MINUS 10‼️

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellet Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast,organized and very knowledgeable. Very happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonus Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service by Technician-personable and well informed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad service is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my soundbar and hide all of the cords. It is the same agent who mounted my big screen TV months ago. Great continuity

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    They were attentive and sociable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a nice job of getting my speakers up and running however I really wanted my new stereo surround speakers as well as a soundbar installed. They are still sitting in unopened boxes and I have to find somehow to get rid of them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent arrived on time and was very professional. Installation went well. No issues so far.

    I would recommend this to a friend
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