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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 153 Showing 3,041-3,060 of 7,928 reviews
  • Rated 5 out of 5 stars

    The staff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very professional and very helpful and friendly. Also very prompt,so that was greatly appreciated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad change my soundbar to black which looks much better than whait e would have1

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is very professional!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV looks even better now that the Geek Squad mounted the beautiful sound bar right my TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go with Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and super helpful for those that can do this task themselves this is a great service!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job installing soundbar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was able to quickly contact the soundbar to the tv and explain. He was great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased a 4k Ultra HD tv, and it's my first smart tv purchase. The Geek Squad techs were immensely helpful in setting up my device and patiently walking me through the steps to register and activate my tv correctly. Would highly recommend professional installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is my Techno Go-To!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was prompt and very professional. Makhi is knowledgeable and friendly and a pleasure to deal with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squaud was very informitive

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    visit was great and sufficient and he was very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is God!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t say enough about how helpful my Geek Squad guys were with setting up my LG OLED Television. Especially grateful for the programming they did for both the television and my Apple TV. Highly recommend this service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos ARC install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very knowledgable and personable. They worked very efficiently and had me set up and working in no time.. Very pleased. Highly recommend!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Need better service and communication

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First set up for the JBL was not a good one. The time was changed on us last minute. The guy who set up the JBL was in and out. We never heard the quality we expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad upgraded my sound bat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents contacted the sound bar manufacturer and were able to download an upgrade on memory stick and download it to the sound bar. It works perfectly again. Both members of Geek Squad did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician that helped setting this sound bar for me was very professional and very nice. Thanks Greek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our techs that came out to set our tv and soundbar up were great!! They worked hard to make sure we were happy with everything from angle of tv and where the wires were placed! They are very attentive to keeping area clean and neat while they work. A++++

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is FABULOUS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad has the best service I’ve ever experienced with reference to technical support for computers and home theater systems. Every technician has been professional, knowledgeable, and extremely thorough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We are totally satisfied!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad person connected our soundbar so that it would work with the same remote as the television. We were very happy with his work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific Geek Squad setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV Connect and Setup - The TV setup guys were Terrific..!!! Efficient, quick but helped me to understand all aspects of the setup and operation of the TV/soundbar combination. they even leave their contact info to ask questions after the setup. HIGHLY RECOMMENDED...!!! t

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I needed them and they came through for me.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hit a few bumps along the way but between the geek squad and best buy all problems were fixed to my satisfaction. I would recommend them to anybody. They really went out of their way to make sure I was happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service; agents were on time, very knowledgeable, friendly, efficient, easy to talk with and work with; very good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    soundbar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the soundbar setup and install was completed without any problems or delays.

    I would recommend this to a friend
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