Customer Ratings & Reviews

Technicians were great with the set up. They hid all the wires and explained how to use it in a friendly manner.

They came out and did a great job at helping me understand my Sonos system. They guys were professional and friendly. Thank you.

The geek squad so professional, they came in and installs every piece of equipment that we bought from Best Buy. It was quick, precise and done great. They were very customer service oriented and made sure I understood everything they installed.

I bought a new TV and wanted to make sure the set up for my surround sound in my "man cave" was done right and I didn't trust myself. The Geek Squad brought my TV and had everything set up and working like a charm in less than an hour, and no stress for me. Thanks Geek Squad!

Really like the Best Buy set up teams. We have had multiple of them come to the house and they are always great!

Technician arrived on time, troubleshooted the issue and fixed it.

64, Things are getting a little complicated. To be on the safe side I had the Geek Squad set up my sound bar and speakers. The person they sent was great. Fast efficient, polite, and very knowledgeable. So glad I saved myself the headache and had it done right. Thanks

Very please with the knowledge displayed by GEEK squad, there no wasted time in putting all equipment together and operational. Best of all that they spent time with us to insure we knew how every thing operated and left phone to call if we had and issues.

These guys knew exactly what to do as soon as they saw the Nakamichi Sound system. They explained everything to me and made sure I knew what they were doing every step of the way. Geeks are Smart!

James has to come three times. This first time my cable box was antiquated. The second time the glass tv stand arrived cracked. The third time everything was perfect. James was on time and totally, totally professional and capable.

The Geek Squad did very well. After they left, there were some remaining adjustments involving the smart channels necessary for the sound to engage...and they promptly returned to take care of it, without an extra charge. Very nice people.

The agent was very experienced. He knew just what to look for. He had the issue resolved in 2 minutes.

The Geek agent was nice. He came to hook up my Bose 700 sound bar to my TV and pair my Bose 700 headphones to the sb. He told me that the optical hookup was preferred over HDMI ARC, but in reading the sb owner's manual I found the ARC was preferred. He also said the sb could not be paired with my headphones. I took the phones back for a refund, but after further reading, and writing to Bose, I learned that the sb and phones could be linked using Simple Sync grouping. I bought the phones again a few weeks later and had a different Geek help me with the bluetooth pairing the first time. Now everything works as it should, but I still need to correct the TV to sb hookup using HDMI ARC.

Thanks for excellent service! Although my daddy accidentally turned his tv sound all the way up, he's now enjoying his surround sound.

I can't say enough positives about using the Geek Squad ! Their knowledge, expertise and customer friendly attitude have always impressed me and I will continue to use them any time I need technical advice or installation services. They represent Best Buy in the best way !

The agent installed my wall mounted TV and connected my sound bar efficiently, then provided a brief tutorial on using the equipment. He also verified everything was working properly before he left as well as answered all of my questions.

The Geer Squad installed my equipment quickly. He checked out all the equipment to make sure it was in working order. He found several problems and informed me of the best way to solve the problems. He left the system in good working order.

Our Geek Squad specialist did an excellent job of installing the equipment that was ordered. The installation was repeatedly hampered, however, by him being called to see how much longer it was going to take. There was obviously a lot of pressure to move on to another job, and this made for a very uncomfortable situation for us, as we felt it was important to let him move along, and consequently did not get fully introduced to our entertainment center. Additionally, as we were advised in our consultation that we would have enough wifi power to adequately operate the TV purchased for our lanai area, this has proven to not be the case, and we need upgrades to make this happen.

I’m not techy so I’d be lost without Geek squad to install and connect all my products. They don’t waste any time. They come in and get right to work, very customer friendly, knowledgeable and personable.

The agents installed our new Sony receiver that replaced our worn out receiver and connected all of our components in our theater system. They were professional, friendly and explained the operation system.