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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 155 Showing 3,081-3,100 of 7,928 reviews
  • Rated 5 out of 5 stars

    Installation of sound system

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians did a great job of setup and of showing us how it works, answering all questions and addressing all concerns

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent hooked up my soundbar in no time! He also made sure the remotes worked. Very happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Professional Staff !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is the best ! They've been to my home three times for different audio / video services in the past. They are on time, answer all yours questions, & make sure the job is done nice and neat. They will not leave your home until your completely satisfied with their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Torrey and Dan hung TVs, set up three TVs with wall mounts, a sound bar and alternate electrical routing. They only used necessary products and in fact I returned two items I had purchased that ere not necessary even though they could have installed them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Use this service for the best sound hook-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys connected my new audio amp to allow the sound from my new Smart TV to come through my speakers. They also channeled the sound from my multi-CD player and my VCR to also play through the speakers. They did a great job! Worth every cent of the fee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technician was very through and professional. He made sure that the receiver and blu-ray player were connected to the television correctly. He made sure that the sound was balanced for my room environment.He did not leave until I was completely satisfied.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not for the faint hearted

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not get TV stations, only streamers. And much too complicated to use without readable and more complete directions. Had to have a return visit by installers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed tv with professionalism

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed the new unit and programmed it. One of the installers took the time to walk us through the remote proceedure.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    I had some difficulty setting up but once done it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found it difficult but geek squad got it done It give beautiful cooied

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad agent Went Out of His Way

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very friendly. Although not the reason he was called for he did tighten the clamps on the speaker stands so the speakers would stay secured.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service from Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service from the guys who exchanged our sound bar. Gave us tips on how to deal with syncing if it again is a problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed sound bar with new tv

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar installed with new tv. Wish I would have had them leave off the "woofer".

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the 2 guys that came out and the ones I talked to on the phone were just amazing. Answered all my questions even 4 days later. They came out to my house every day for 4 days just to show me how to use all my new stuff. Not the typical service that you see nowadays.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Install

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very limited on what can be programed, inconvenient, cumbersome, When tech return ed with another tv, had to add programming at my request.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is thorough.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sound bar is a purchase I’m really glad I made. The installers even say he’d the tv and sound bar to my universal remote so I can control both with one item.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Justin and Lindsey, were fantastic! Great communication, professional and courteous. Answered all questions. Thank you!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He knew exactly what was needed. I shall use the Geek squad whenever I need them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my speakers quickly.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was able to hook-up wiring for speakers & checked out. All is working fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstandingly courteous and professional !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Tech, Marc was highly professional, knowledgeable and courteous... Our service call was done seamlessly! It makes such a positive experience when everything involved is explained as it was... I do highly recommend!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad experts for sure!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service guys were fast on time and what they were doing Thank you much for the great service!

    I would recommend this to a friend
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