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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 157 Showing 3,121-3,140 of 7,928 reviews
  • Rated 5 out of 5 stars

    Didn’t work out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t Set the sound bar up Wasn’t compatible with our system It was returned to the store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High praise for a job well done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your man went through the full process of making sure my audio system was tuned for the best listening pleasure. He included sound checks that others missed or excluded. I would certainly have him back if required.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agents installed all my equipment nicely and professionally i have no complain. They are great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad outstanding Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job and I would highly recommend them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third time the geek squad has come to my house. and this is the third time I've been highly satisfied by the work they've done. This time they installed my sonance 1250 amp. Again I couldn't be happier!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did the job that I couldn’t. Imagine not being able to connect a soundbar Also they explained to me what I was doing wrong

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Geek squad agent did a Great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad agent provided me with the utmost in service and expertise. He took the time to add plugs to the wiring and his understanding of the equipment and features was apparent. We are very satisfied with the equipment and the sound balance of the room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brandon

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek tech was the best.superior knowledge of the. Product,exuding total quality ,and pride in his actions.make a customer feel as a honored person

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad arrived even before the TV did! They waited patiently and set it up as soon as it arrived. They connected the TV, all my other video components and my new sound bar....and took the time to explain how to manage everything. Well worth the price!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service tech was awesome. He knew exactly what he was doing figured out the problem and fixed it in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service. The members of the Geek Squad explained everything they were doing and made sure everything was working correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad mounted my new TV, hooked up my new receiver to my 8 existing speakers, and connected the receiver with the TV. They then showed us how to use it all with existing remotes. All work great together. Great Job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great response with Geek Squad with this set up. I highly recommend them as there is no way I could set this up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my sound Bar (polk) excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV and Sound Bar (polk) connected it to all my devices with a lot of Knowledge and the services was Awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Guyz on Point

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks, Adam and Marcos arrived early and immediately got to work! They were very friendly, and helpful. Very meticulous in their work and adhered to every COVID-19 precaution. The consumate professionals!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adam did a great job and answered all our questions. He helped make sure the tv and soundbar were centered on the wall and working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connected our Sony sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Elvis connected our sound bar. Great technician!. Explained everything in detail in a way we could understand it. Thank you, Elvis!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looper

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did the job and expertise fashion explain the whole situation to me explain how to fix it which they did and I’m very satisfied with their professionalism

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    delivered and setup our tvs and sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    delivered and set up our tvs and ssound bar and tv stand Knew exactly what thay were doing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have subscribed to Geek Squad for several years, this service is worth twice the cost!! A great service for old folks like me who have very very little knowledge of computers and how they operate!

    I would recommend this to a friend
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