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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 160 Showing 3,181-3,200 of 7,928 reviews
  • Rated 5 out of 5 stars

    Timely and patient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The audio set-up was completed and Jay was helpful with answering questions and going over all the components until our Logi remote could be reprogrammed with the new components added to the theater system. Always happy with the Geek Squad team!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Sound bar install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent knowledgeable techs performed the install, set up my TV and sound bar. They were very professional. Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Allstars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome service, Quick & Knowledgeable Technician!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians kept us up to date on their arrival status -- scheduling needs to realize drive-times between distances however. Techs were friendly and very competent, also explained how devices worked. Cleared away old product and new product packaging.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Above and Beyond

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had Geek Squad in several times over the years and they never disappoint. Difficult audio install in the pool house and they diagnosed non working rock speakers by literally digging up the buried wires and fixing them. Great guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was the way to go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable, easy to work with, provided guidance and instructional support for my purchases. They were on time and stayed until I was satisfied and the job was completed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad for the win lol

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was professional, on time, communicated what was needed to know and have enjoyed the purchase immensely

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad was very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad personal hooked up all my equipment and show me all the features and performance features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job by Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very thorough geek squad was timely, and called in advance to make sure they were brining everythng they needed. Clean, organized and patient with owner who needed help to navigate new technology.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my sound bar, it does take a bit of getting used to. I have hearing issues and I wanted something to help me out. You can make it as loud as you want!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad was awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar hook up was quick & easy thanks to the Geek Squad. I’m so glad that the process was made way easier by having them do all of the work. There expertise made the hook up quick & painless

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    your people were great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the men were very patient when I did not have what they needed for hook up. My bad after 3 visits all is done. I was notified all the way. When they would arrive and who was coming. Great service. Thank You

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys insisted on wearing the booties in the house........even though we told them it wasn't necessary. They promptly diagnosed the problem; and then made some minor adjustments to the component settings to get the sound system working. Well done, guys!.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my system quickly and efficie

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were on time and kept me posted on the arrival status. Polite, knowledgeable team. Great experience. Worth it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Set up 3 of 5 speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were able to install the center and 2 standing speakers but not the 2 rear ones due to wiring issues. They said they will be getting back to me in a few days to rectify the rear speaker issues. Otherwise, they did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a fantastic job. They were courteous, efficient and took the time to dress all the wires so nothing shows. I’ve used Geek Squad many times and they have not disappointed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Home theater Hookup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nate came to my home and hooked up my theater quick and fast and while doing so explained everything he need it to. I am very greatful for his and the geek squads help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A good choice.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is great for our needs. Good picture. The salesman suggested a sound bar. Excellent choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Sounder Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great attitudes, superb service. They offered suggestions and did not leave until I was satisfied with the setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional and very polite the gentleman done a very good job.

    I would recommend this to a friend
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