Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 161 Showing 3,201-3,220 of 7,928 reviews
Rated 5 out of 5 stars
Secret Agents know what they are doing!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Secret agents were very knowledgeable and took their time to explain what they were doing. The sound system throughout my home is build into the walls and it is all working! I am very impressed with My Greek Squad, especially Secret Agent Chris Smith.
This reviewer received promo considerations or sweepstakes entry for writing a review.
These fellas were incredibly helpful and knowledgeable. They set up the audio for my new set up, and they answered all of my questions in a way I could easily understand. I would highly recommend having them come by if you're setting up a new entertainment system.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Appreciated the soundbar connection by this Geek Squad. They were friendly geeks, knowledgeable as expected, and talked on a level we non-geeks could understand.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Agent did a good job. Sound bar is too complex.There are NO instructions!!! Would not recommend this bar unless you recognize what you are getting into.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The Geek Squad people were great once they got to my house, but we had problems with our specified installation date. It was NOT the Squads fault, but a problem with in Best Buy corporate.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The agents were friendly and very professional. They connected my entire entertainment center and all was working when they left. They did wear their masks and helped with a couple of extra requests.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The Geek Squad team did a great job setting up my SONOS speaker system. They made sure the individual speaker volumes were balanced for my living room. They explained how the speakers work together to provide a superior overall listening experience.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I'd choose a different soundbar. There seems to be a manufacturing defect with this soundbar. It works sporadically, and will not turn on the included remote. It requires the unit to be unplugged and plugged in again for it turn on. I'm on my second soundbar and the same issues are occurring.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Knowledgeable, courteous installers. However they were less cooperative with part of installation and yet very helpful in others.
Would recommend with qualifications as to what to expect.
This reviewer received promo considerations or sweepstakes entry for writing a review.
During the original installation of my entertainment center, I asked the geek squad team if I could have remote audio for cable reception & WFI through my my new SONY. They it could not be be done. The geek tech said, yes & did it.