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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 161 Showing 3,201-3,220 of 7,928 reviews
  • Rated 5 out of 5 stars

    Secret Agents know what they are doing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Secret agents were very knowledgeable and took their time to explain what they were doing. The sound system throughout my home is build into the walls and it is all working! I am very impressed with My Greek Squad, especially Secret Agent Chris Smith.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Nice but unnecessary

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad is great but this is something a person can do easily themselves.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great job from Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These fellas were incredibly helpful and knowledgeable. They set up the audio for my new set up, and they answered all of my questions in a way I could easily understand. I would highly recommend having them come by if you're setting up a new entertainment system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing would reccomend

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow Just a great product and i would 100% reccomend to anyone in the market of buying

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appreciated the soundbar connection by this Geek Squad. They were friendly geeks, knowledgeable as expected, and talked on a level we non-geeks could understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up sound bar quickly and perfectly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris installed and set up our sound bar. Very helpful and personable. We enjoyed speaking with him.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    The squad was great!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent did a good job. Sound bar is too complex.There are NO instructions!!! Would not recommend this bar unless you recognize what you are getting into.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound barv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Person fro. The geek squad new exactly what to do ,arrived on time very professional went over the system works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional, courteous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time. Professional, knowledgeable and returned my phone call follow-up. His ne was Darwin. Highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Michel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad were very professional and meticulous in installing my system and showing how to work and add new speakers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of TV and Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the sound bar and tv perfectly! Thank you Shawn and crew!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were great. I would definitely use them again.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad people were great once they got to my house, but we had problems with our specified installation date. It was NOT the Squads fault, but a problem with in Best Buy corporate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were friendly and very professional. They connected my entire entertainment center and all was working when they left. They did wear their masks and helped with a couple of extra requests.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar interface

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs helped me with sound bar installation They were efficient and very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad reps were very professional and knowledgeable of what they were doing. Friendly and cordial and they picked up after themselves nicely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team did a great job setting up my SONOS speaker system. They made sure the individual speaker volumes were balanced for my living room. They explained how the speakers work together to provide a superior overall listening experience.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control, Soundbar

    Rated 1 out of 5 stars

    A DEFECTIVE SOUNDBAR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'd choose a different soundbar. There seems to be a manufacturing defect with this soundbar. It works sporadically, and will not turn on the included remote. It requires the unit to be unplugged and plugged in again for it turn on. I'm on my second soundbar and the same issues are occurring.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 3 out of 5 stars

    Would have appreciated more coordination with me.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable, courteous installers. However they were less cooperative with part of installation and yet very helpful in others. Would recommend with qualifications as to what to expect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    During the original installation of my entertainment center, I asked the geek squad team if I could have remote audio for cable reception & WFI through my my new SONY. They it could not be be done. The geek tech said, yes & did it.

    I would recommend this to a friend
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