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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 165 Showing 3,281-3,300 of 7,928 reviews
  • Rated 4 out of 5 stars

    They had to come back twice to set up TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was helpful. Geek squad always helps if you have the plan. When you purchase something you are covered under your geek squad account

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad moved & reconnected 1 TV. Unboxed and set up a new TV connecting several devices. Ive found the Geek Squad to be Fast, clean, polite professionals.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceptional Customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were prompt, knowledgeable, tactful, friendly, and were exceptional communicators! I would recommend them to anyone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents set up my existing sound bar and ensured everything was perfect before leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Add-on Soundbar Connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely worth the $'s to have them put this all together and hauling away the old television. They were helpful with answering questions about my purchased items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our 75 in. TCL TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad came in and set b up our TV and soundbar without any trouble. They know their job. We are pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can't Say Enough Good Things About The G Squad!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job and took the time to explain everything and answer any questions I had. These guys are great!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    quick install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician did a quick set up and was very nice to explain to me what he was doing in case I needed to readjust something!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job getting it set up and explaining to us what to do if we needed to reset the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted my sound bar below the TV and connected it to the TV (sound) which I would not have known how to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth Set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Erik was great and efficient. Knew the product well. Explained performance and features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just right.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want to introduce a quality product onto you home, like our new Samsung 55' TV., our Blu-ray player, and our Soundbar, it only makes sense you would also want to use the best quality equipment to make the right connections. I'm very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    soundabar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't home, but my husband told me that Paul was very nice and friendly, and he even synced all of our remotes together. Which was fantastic, I hate four different remotes. Overall, very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service call

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service man met all my expectation and took the exta effort on some requests.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cecil and team was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cecil and his team did an outstanding job. Did the entire job quickly and were very kind and resourceful in explaining everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So glad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im so glad i bought this sound bar. The team showed up.and installed it for me and made sure it was fully operational

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JBL Soundbar Tech Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gentlemen that installed the JBL Soundbar was very prompt, courteous but didn't show me how to get the most out of the system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total tech is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total tech took tome to explain all set up and made sure i was satisfied with the color since i wanted the black one originally. Communication was 2nd to none!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rick and Ryan were the best!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad was very knowledgeable and the installation went very quickly. Very impressed with the time they took to make sure we were very well versed on how the TV worked and all of the extra features we could use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Advise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were very knowledgeable andbgave me recomendations for add ons and protection.

    I would recommend this to a friend
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