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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 166 Showing 3,301-3,320 of 7,928 reviews
  • Rated 5 out of 5 stars

    Geek Squad to the Rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were on time, friendly, and helpful. They handled everything that appeared.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Feedback

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time arrival. The Team wasFast, friendly & efficient. Great Work!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Does It Right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a Sony 65” HD LED TV and the 2.1 Sony Sound Bar. Geek Squad set everything up perfectly to the point that the audio is essentially hands free, yet they took the time to show me how to adjust or change settings if I so desire. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good folks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    used the geek squad twice now ... very knowledgeable and did not try and over sale items which i may not have needed ... the installation was on time and right the first time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose sound bar hook-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar did not sync with TCL TV at initial installation. Second Geek Squad visit corrected the problem. Very happy with the service !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my sound system for my smart

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Steven from Geek Squad was Great!! I am so glad that I can have someone come to my house and hook-up my electronics. Very polite and friendly too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service and saved me $$$

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Ferguson was very knowledgeable and very honest. He explained to me that I really didn't need to do what I planned with our A/V system. Clear explanations and a pleasant demeanor. Highest marks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed soundbar to wall with no exposed wires

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did an excellent job, looks great, knew what they were doing to a "T" Paid attention to every detail wanted the customer quite satisfied with the results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad installed our new VIZIO suround system and new LG 86" t.v... friendly... fast and professional. Thanks guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad quickly installed my Samsung Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents quickly connected the soundbar, explained it operation, made sure it was integrated with the single Samsung remote to control it along with the new smart TV and our DVD player. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He came out and hooked up my 55" Television and the Television had a great picture and also hooked up my soundbar for it. Love the 55" tv. Samsung makes great tv's

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Always Does a Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used the Geek Squad for multiple home projects. Each one of their technicians were knowledgeable and friendly. If they don't have an answer they find someone who does. Great company & service!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good basic audio service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians did an adequate job hooking up the TV and sound bar but the sound quality is no better than our old TV and sound system. They couldn't give us much advice on how we might improve the sound quality. We're considering adding 2 more speakers.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mount installed good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was at work when they installed it, but my wife was home & was texting me about one of the guys having an attitude towards her & I think that’s really unprofessional of him.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Collin and assistant from Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the tv connected it to sound bar and set up the Comcast and showed me how to work things plus provided valuable information about the tv.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    reasonably well

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the 2 agents arrived on time and were friendly and seemed to be technically competent. They worked very fast and very well together and identified a problem with a Direct tv receiver. Had to have a call back due to some syncing problems

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installation of Sound bar….

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a good job on the setup, but now my Sub is making a rattling noise. What can I do to get this issue fixed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was on time, friendly and professional!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys who installed our new LG 55 inch Smart TV installed the TV, assembled the TV stand which was time consuming, instructed us on how to enjoy using the TV and told us to call if we had any questions!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THE BEST IS BEST BUY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad as always advised me of why my computer did not have enough ram. That explained why I could not run the computer on a certain program. Kiala did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tech, superb advice!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an old Sony receiver that was malfunctioning and I thought needed replacement. The tech came in, did some trouble shooting and was able to resolve the problem. Used the money saved to buy a new laptop!

    I would recommend this to a friend
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