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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 167 Showing 3,321-3,340 of 7,928 reviews
  • Rated 5 out of 5 stars

    Very conscientious team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with the help we received from Geek Squad. They were extremely diligent and double checked all their work before they left. They even did some extra troubleshooting finding a wire that had gotten cut and fixed that as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and answered all my questions. I highly recommend this service, they take care of everything and leave you with no worry at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an excellent job for us. Made sure everything was working properly and cleaned up after themselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was first rate.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a terrific job reconnecting my home theatre.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Pleased!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very impressed with Jeff! He was courteous, neat, fast, and helpful! He set up my speakers, receiver, cd Changer, etc. In addition, he patiently explained how everything works with my new universal remote. Great service from Jeff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great at setting these items up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When they got here , I realized they did not have my sound bar and it was late but after they a few phone calls went back to the store and picked it up. I am very happy with what they did , i would recommend them to anyone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my sound bar quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents hooked up my sound bar and had it working quickly. The agents you sent were very polite and knew what they were doing. I am extremely satisfied with there service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connected existing sound bar to TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed assistance with connecting an existing sound bar to a different TV that had difference connections than the prior TV. Everything works great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Knowledgeable and Efficient Techs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service persons who installed and setup our television did a good and efficient job, and was patiently able to answer any device usage questions I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I was absolutely satisified with the help!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't be bothered with figuring out the connections so I hired help. All went great and the cost was well worth the service. It saved my sanity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 geeks set up properly my 2nd samsung soundbar to my older 75inch samsung tv and both gave me instruction on the use of the remote

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would never be without the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad has handled every issue we have ever had with our computer. The were great in setting up our appliances as well. Can do much over the phone, too. Punctual, friendly, knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our installer was very thorough and a good educato

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the second attempt to get our receiver installed and connected so I knew how to use it. Our Geek Squad man was intent on us understanding all the workings of our system and how the new receiver was integrated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar instllation with TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soundbar installation went well. Had new TV and needed several tools to make totally functional. Good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frank is the man!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve had an unusable Heos system for about a year. We’ve had other echo get it to work for about a week but it’s crash again. Frank fixes it within minutes! (Amongst other tasks) We’re so thankful to finally be able to use our Heos!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks worth the wait

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't like waiting that many weeks , but the Geek Squad did an excellent job when they came . They did a great job hanging my new big screen & set it up all the way well .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squats was quick!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad installed our sound bar & hooked it up to all systems!!! But still having scratch sounds coming through sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad made it so easy and hooked everything up in no time..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I install myself

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hey Siri, I’m Sung was good and I would also recommend it for some of my friends and family. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who set this up explain it and did great. He was so nice and on point. It made for a great experience!

    I would recommend this to a friend
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