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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 169 Showing 3,361-3,380 of 7,928 reviews
  • Rated 5 out of 5 stars

    Amazing service and knowledge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad connected my TV to all of my devices and even organize and bundle the wires so that they need leaf it down my wall. They were very knowledgeable and helpful in explaining everything I needed to know.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    okay experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fausto as great. the other guy not so much. soundbar was installed by other guy and Fausto had to redo it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WE knew that with the new technology we wanted someone that knew what they were doing to set up everything. Our first experience with a subcontractor was not good, but when the "real" geeks came they were great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad were very thorough about mounting our tv and sonos arc sounder. They were very careful to take every precaution. We are very happy we used the Geek squad for our installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied with service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad had to come back and set up the audio part components of the system due to a cable outage. The guys were quick and explained how everything worked. Very pleased with the service. Well worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    John, the geek agent was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent attached to my tv quickly. He was very personable and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent techs who installed all elements without any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Let astray by San Antonio Geek Squad

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a Surface and was told by salesman that Geek Squad plan would cover other services. Turns out it was just a discount. You got me good Greek Squad. Of course the service from the guy that came was great!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed it within no time. They know their stuff.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent service for your audio set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad view my set up and determined the best configuration and made suggestions that Iapporved to make my system respond as effortless as possible and I was pleased in their final setup of my audio system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Impressive Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected the system and checked it out. Explained the whole process with great clarity and care. Very happy with their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my sound bar quickly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    X

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    David was simply the best. Very polite, professional and a pleasure to work with. I would rank higher m an 11 if that were available. I am sure he is a very valuable member of your team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos Technician Install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was quick and efficient. Explained the unit operation and answered all of our questions. Very courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    speaker bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They where very neat and super to deal with. They helped us learn about are system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were excellent in setting up my new television. They took the time to make sure I understood how to fully operate everything connected to the successful execution of the new t v.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sounds Right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our sound bar now works, thanks to you. The agent was very professional and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What would I do without the geek squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent put it all together for me, I appreciate their time and their knowledge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent installed my receiver & equip. quickly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected receiver, subwoofer to the TV & installed speakers. He was very courteous and professional. The agent cleaned up and organized as he went and kindly took the empty boxes to discard.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad member was early. She was knowledgeable, helpful and really knew the products and services. The install went off without a hitch.

    I would recommend this to a friend
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