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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 171 Showing 3,401-3,420 of 7,928 reviews
  • Rated 5 out of 5 stars

    had no clue what to do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the Geek Squad came to my home and set up my new stereo. I can now say "Alexa play [music of some sort] and instantly you hear music coming out of my windows. It was well worth the time and money. The Geek Squad riips

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had Best Buy install small tv on wall in office. No problems. Techs were able to install and hide wall sockets for power and cable to give clean appearance. Took time be sure remote programmed correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are the best, polite, knowledgeable, professional and do whatever they can to please the customer. Well worth using them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad sound system install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable,great service this time. Took his time to install correctly. Not like the last crew rushing to get to the next appointment leaving my install incomplete.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    soundbar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went off perfectly..techs did a great and speedy job and explained what we needed to know.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    came, did their job, and still working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have been having problem with initial installation in february have trie several things, but still no success. completely changed all all portions of system and now has been working as desired

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Did a Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man who helped us with the audio on our new tv did an excellent job. He fixed the problem quickly and efficiently. He was courteous and we were impressed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad prepared my entertainment system quickl

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job! Very quick and great advise

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    3rd party from Best Buy did installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works like a charm! Richard was excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Seamless sound bar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs arrived on time, knew what to do and set up the sound bar with a TV. Great service, worth the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Techs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both texts were quick and very efficient in the job. The explain things and even help hook up my TV and turn it on for me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad wired my TV/ music componets

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys unhooked all my components and set everything into my new console. They hooked everything back up. They were professional and courteous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hung my new TV with thr wall mount i bought perfectly and then setup the TV to work with all Devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad tech Brian Lindy did a great job!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brian was friendly and knowledgable. He did a great job with the installation of our 51 inch TV on the wall and cleaned up the area to the point like he wasn't even there. Thank you Brian! Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Time saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Of course you can do it yourself but there are somethings that would have taken a week or so in blogs, technical support and online research to figure out what they already know! It's worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Plus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job setting up my new TV and sound bar. The gentlemen were very efficient and professional. The Geek Squad is worth every penny you pay for their service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my tv sound bar and tv stand set up the tech was very helpful would recommend tech sopport to my freinds and family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SONOS ISSUES

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad members were knowledgeable and we worked well. Might have to get them back to do a follow up visit..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Guys!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys installed quickly, linking all devices and helped us load the APP to our phones. They also patiently explained all function and controls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    billing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the service was great, but I have an additional charge of $49.04 on my mastercard bill that I cannot identify in addition to the $1420,22 for the tv and setup. Need help with this. thanks

    I would recommend this to a friend
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