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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 172 Showing 3,421-3,440 of 7,928 reviews
  • Rated 5 out of 5 stars

    Very good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came in and went right to work. He assembled the turntable and hooked up the speakers and showed me how it worked and what the various controls did. I really appreciated his efforts.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and reliable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disconnected all old audio equipment and installed new system. Stayed while new system booted up to make sure all systems were operating as promised Both techies were polite and clearly communicated with me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Juan and Josh did a fabulous job installing my new television and sound bar into the wall. Juan double checked his work and was very patient showing me all the remote options. I HIGHLY recommend these guys.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    BB installed and did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad representative installed my new TV and the sound bar. Did a good job. The sound bar reverts to off when you turn off the TV or pause a program. Very annoying...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent connected sound bar to tv and set it up where one remote operates both tv and soundbar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sounder reset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a while to correct, but malfunctioning of my sound bar was corrected after trying different options.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timely and got my soundbar up and working the right way

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound syncing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent assessed the problem of the sound being out of synchronization with the picture, went into the software and resolved the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The agents were very quick.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a very good job in installing my tv and sound bar as they walked me through its operations I was very grateful for work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents went above and beyond to be sure we could easily use the new soundbar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv and sound bar sound amazing!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv and sound bar were installed by geek squad did an awesome job were very careful with our things. I would recommend them to anyone. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed sound bars and subwoofer quic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly satisfied with Geek Squad and installation of sound bar and subwoofer on new TV with ease and efficiency. Equally satisfied with installation of sound bar to fix sound problem on original TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SOUND BAR SET UP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was outstanding as usual. ALWAYS very professional and do things nice and know what they are doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Sloves the Problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great response and very helpful in solving the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman setup tv and connected sound bar etc.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sony soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad hooked up a sony soundbar and wireless subwoofer to my new sony tv. They were on time and work was done professionally.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall ok , there were some issues with soundbar not coming in with tv. Total Connect wasn’t a lot of help either in this instance. I was able to find the fix on google

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best installation ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young men were excellent in their knowledge and had all my electronic equipment connected and working wonderfully. When we move, I will contact them again to connect my electronics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They needed to troubleshoot my Samsung sound syste

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived on time and ready to go to determine if there was an issue with my left/right sound box amplification. Taught me how they operate and made sure they were operating properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed my problem quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fixed my problem with the sound bar. He did a great job.

    I would recommend this to a friend
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