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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 174 Showing 3,461-3,480 of 7,928 reviews
  • Rated 5 out of 5 stars

    Sound Bar return

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need to return as it cannot be used simultaneously with my tv...there will be a delay in sound output between the tv and sound bar. This will not be acceptable...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad to the rescue! We are committed to them to be our tech backup going forward. Technicians are friendly and most helpful to those of us born before the computer age began.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my TV on the base and did the complete set up for me gave me tips. Great work on my computer also. Total tech is the way to go

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good work just learn how to tell time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad installed and mounted my tv efficiently and as quickly as the procedure required. If I have a problem at all with the process it was with the in ability of the scheduler to tell time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agency hooked up equipment Wen over everything with me He was courteous I had some questions a day after hpHe returned my call and told me if I have any future. Questions to call him

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our new soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad guys did a great job installing the soundbar and synching with our new TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Atmos sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 agents set up my 2 samsung soundbars for each samsung tv and suround speakers and showed the remotes how they should work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were wonderful. I can now be assured of "quiet" when I mute my TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sound bar and tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great !! they came to my house on time and completed the job and then clean up !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great and Easy to deal with.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to deal with. Lots of benefits. Would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose sound bar set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to set up my sound bar within about 10 minutes including setting up my Cable remote to control my soundbar too! Super nice agent and a quick and professional install!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Srrvice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appreciated all the help and knowledge both Ian and Spencer displayed in setting up TV and sound bar.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the television mounted on the wall. The technician was on time and very thorough in explaining how everything worked. The only issue I have is that the power cord to the television was not pulled through the wall like all the other cords.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great knowledgable service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad provided excellent suggestions as to how to set up my in home theater and sound throughout my new home. The were professional and courteous and were able to address all of my needs. .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did terrific job hooking up our new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job hooking up our new TV and sound bar. Dont think we could have did set up on the TV without their assistance. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks to Geek Squad, my wireless speaker is working again..Not only did the Geek Squard corrected the audio sound, they took the time ( I am a senior citizen) to make sure I knew how to operate the sound system..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s a simple option for set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my tv and set it up very well. I recommend this service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get the job done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Geek Squad members. Very experienced and explained everything. Patient and honest

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service from the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They connected my soundbar no problem and explained how everything works. Great if you are buying a TV along with a soundbar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had purchased the wrong remote and needed different cables. My husband was home and I was shopping.They waited for me to go to Best Buy and get the right equipment in order to finish the installation. They left our house rather late.

    I would recommend this to a friend
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