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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 177 Showing 3,521-3,540 of 7,928 reviews
  • Rated 5 out of 5 stars

    soundsound sneakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the tech was really nice and knowledgeable, he got my product to work. even though its hasn't work right since. but I think it may be my wifi. he did what was expected. thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents took care of this installation and explained how it works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent internal Geek Squad technical service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On 16 Dec 2018- Internal Geek Squad - in store service repaired initial incomplete 8 Nov 2018 external 3rd party HDMI connection so LG 4K TV & LG 4K Blue Ray audio can be heard from central Klipsch speakers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have always installed tvs myself in the past but with today's technology and first smart tv purchase, the install by Geek Squad was well worth the cost. The installer was friendly and knowledgeable, respectful and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could have accompolished this myself but I liked having the hands-on over view of the products I purchased and having the Geeke group set it all up for me. Worked out great and glad I went with this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound bar easily connection with recommendation that I update the soundbar to a newer more compatible model.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I mentioned I had a sound bar in addition to the TV they jumped right in and set it up perfectly. The speakers were placed efficiently and cords tied off professionally .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that worked on my projector and screen were absolutely awesome. They helped with tech issues and gave great advice on how to maximize my usage of the products I bought.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first sound bar was not working so I had to go back to Best Buy and replace it with a new one. That one is working just fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have aphasia and can't write for long but I got to say that they did excellent job installing the TV on the wall.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Title of what???

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, the sound bar is jus ok. The main bar works just fine. The rear speakers do not seem to be very loud.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    They were great but I needed more time with them

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job on the install but it being a late in the day install I think they were wanting to call it a day. It would be nice to have shown me how to use the remote and all the things the TV can do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad that did the installation were very professional very thorough answered questions help me remove some of the older cable out of the way to set up the new system they were excellent highly recommend them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was knowledgeable and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were super helpful and installed my products with patience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our wall TV quickly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed out wall TV quickly and also connected all our electronics in our entertainment center quickly. He was knowledgeable and professional and had great customer service talents!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We are techno-challenged. Great benefit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was excellent. However, we are still having problems with the connection between the sound bar and the TV. We will be calling next week to set up another appointment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a wonderful installation job. Everything worked well and they explained how to use everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, polite, friendly, explained how the device worked and cleaned us the mess and took the old one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Delivers!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality and friendly service. They came up with a solution to a space problem that works better than hoped for at time of purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad quickly did the install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad connected our Sound Bar to our new TV. It sounds Great and is easy to use.

    I would recommend this to a friend
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