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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 178 Showing 3,541-3,560 of 7,928 reviews
  • Rated 5 out of 5 stars

    Sound bar instillation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad expertly mounted my Sonos arc sound bar and assisted with connecting some older Sonos equipment. Great technicians.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greek Squad was efficient and very helpful. They did excellent work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Two TV's and remotes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted two new TV's and connected both of the remotes. They answered my questions and were extremely nice and helpful

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    not completed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were supposed to setup TV and to connect existing surround sound system to TV and set both up. I was told that my Surround Sound was to Old and they couldn't set it up and I should buy a Sound Bar. Note: Existing Sound System was working and was connected to a "65 inch Samsung LED TV and I don't know why the new TV wouldn't work. It just cost me several hundred dollars more than it should. This is the fourth time I have written out the details and no contact from Best Buy. I don't think these are ever read.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was speedy fast installing my new TV and Soundbar. Very clean, wore mask, & explained every thing I should know about the new products, VERY HAPPY...$ well spent!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a fine job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Corrected a few minor issues from the original soundbar installation (issues that did not affect soundbar performance) and is working just fine with my new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    True special sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had to pause the show, because I thought the sould was coming from another room

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech did a wonderful job setting sound bar up again for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv quickly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came in and quickly and professionally installed the tv, the mount, and my sound bar. They were very knowledgeable about it and asked my opinions about placement and what to plug in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sound bar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job!!!! No complaints here, they guys were very knowledgeable, and it showed in their work!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geed Squad installed new TV and connected it Sono

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my new TV and then connected it to my existing Sono system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great look.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like having the sound bar attached to the bottom of the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a new Yamaha RXV-683 and wanted to have the Geek Squad set up the audio/video for several components. Very please with the work and knowledge of Cameron who was friendly and able to answer many of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great job mounting my soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech mounted and synced my soundbar to my television. He arrived on time and did a great job, he wanted to make sure that it was perfectly mounted to my satisfaction.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    sonos arc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the sonos arc was replaced and subwoofer. Phillip Key was great and the Geek Squad. However we are still having sound issues and not sure this is from the TV or the sonos arc

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad provided excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents assembled and mounted the television and sound bars

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    YAY GEEK SQUAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad connected all my tv and soundbar devices in great time and precision.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation of soud system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an excellent job installing the sound system and showing us how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my soundbar with ease.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad mounted my soundbar, and took the time to walk me through the setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad knows audio!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although I could have done the audio connection myself my Geed Squad team had me covered and swiftly connect my Pioneer Elite receiver to the TV and adjusted the audio for all my speakers.

    I would recommend this to a friend
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