Customer Ratings & Reviews

The Agent Chris came back to my home and reinstalled the wiring after the cable company changed his original set-up. My new Soundbar had been turning on automatically at 3 AM. He was courteous and efficient and saved the day...or I should say my sleepless nights! The several contacts I had with all the Best Buy staff from purchase, to scheduling, through the final reinstallation was phenomenal. They really do care that the customer is satisfied.

Marvin and Elijah installed my sound bar and connected my tv perfectly. They positioned the bar to make the sound fuller, they also made the wiring virtually disappear. Excellent job, very knowleageable and extremely professional. They are an asset to the geek squad.

Installation was difficult and Geek Squad handled installation. Sound is good but requires an extra remote for volume control.

Very professional and helpful. They got it set back up and explained how it worked. So glad we have this membership!

TV, SOUNDBAR AND HEAD PHONES DELIVERED AND SET UP AS EXPECTED. NO INSTRUCTIONS OR MANUALS. WE REQUESTED WARRANTY INFORMATION WHICH WAS LATER EMAILED TO US. SOME KEYS ON THE SOUNDBAR REMOTE AR ARE A MYSTERY TO US WITHOUT INSTRUCTIONS.

Great Service! They were very knowledgeable and patient with us in setting up the soundbar and showing us how to use it.

The Geek Squad installed my set, and I am delighted with their work. They arrived on time (first calling me to say they're on the way), put on shoe covers to protect my carpets, and did a fine, thorough job of installing my many components. They were courteous and really know their business. Since it was a flat rate, I didn't have any price surprises when they finished. I hired a free-lancer with my previous TV installation, and it cost twice as much because of unexpected problems.

Eric called and told me he'd arrive in an hour, which was very helpful. He was friendly, competent, shared information about the Sound Bar and Remote, showed me what he was doing and why, mainly because I was interested and asked him too. Very knowledgeable; a pro, also with great people skills. Made me feel like we're working as a team. One of the best. 5 Stars and more. Great job.

The sound is great and guys were great with the install. Thank you.

The sound bar setup was excellent but the mounting of the sound bar could have been better. It was mounted with the wrong anchors for the surface where it was being mount. Had the correct size bolts/screws and anchors been used, the mounting would have gone a lot smoother and a bit more neatly than what it was. It’s mounted and it works well but the mounting could have been better and done a bit more neatly. For some reason, the installers were not aware that the sound bar was to be mounted on the wall.

Sounds like your at the movies on certain movies.In on tv shows it's like your on the set yourself.Videis are crystal clear can't go wrong with this tv I would surely recommend this

As stated in the review of the Samsung 4K UHDTV, I had the Geek Squad come and hook the TV up. I added the Soundbar hook up as well, because the Polk bar was a good one, but an older model. I figured that there might be some unique settings to make them work together -- and there were. The Squad figured it out in short measure and had it all working amazingly quick -- I think. Normally, I would have tackled this all on my own, but was feeling a little lazy and self-indulgent. Am glad that I did.

We're glad we had Geek squad come do all the installation of our audio equipment (record player, receiver, speakers and subwoofer(. Having the 24/7 Tech support membership discounts our installation cost and makes the experience even more worth the value of the service. The two guys who came and I wish I can remember their names were a great team. Covid protocols were followed as well. Highly recommend!

Can't compare this soundbar to others, as it's the only one we have ever purchased. Handshakes nicely with the LG C1 OLED TV - no need to use the separate soundbar remote - and fits perfectly and unobtrusively in a cabinet that houses the TV. Spouse says it makes British accents (hint, Masterpiece) easier to understand ... so this is a win!

I had purchased a Samsung sound system and set it up. Googled settings and for some reason sound was only coming through the front sound bar - rear speakers just wouldn't activate. Called Samsung who decided system was defective and return. Best Buy sent their agent who went through my settings, showed me a YouTube test, and finally was able to determine the cause of problem that had to do with the Samsung settings. Agent was patient, informative, thorough, plus fixed the sound issue!

The Geek Squad representative that hooked up the sound bar to the TV Did a great job. He knows product and within 10 minutes. Everything was hooked up properly and working efficiently.

I had two soundbars mounted one on 65" Samsung HDTV and 50" HDTV and the Geek Squad tech did a great job. The sound is great.

The soundbar wouldn't connect to TV by HDMI arc. Nicklaus found the problem. A chromecast connected to the TV wouldn't let the soundbar connect by HDMI arc. Thanks to Nicklaus for solving the problem by disconnecting the chromecast. Now we get great sound.

I had multiple teams come in due to some issues with the equipment. Each one was awesome. They took time to show my wife and I how each system works and listened to what we would use it for. Excellent job and I feel great knowing it was installed properly.

The Geek squad guys did everything I wanted done. They were very friendly, knowledgeable and professional! I wouldn't hesitate to have them again, if needed! Customer service, well that's a different story. It's a nightmare trying to call to make the appointment for the installation of services. Get someone to answer the phone? Forget it! I had to go to the store and do it. No one answered the phone after almost an hour on hold.