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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 180 Showing 3,581-3,600 of 7,928 reviews
  • Rated 5 out of 5 stars

    Excellent service by the tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my old blu ray home theater system replaced and all the speakers are mounted on the wall. Tech removed all the speakers and put new ones on. He went all the settings retied all the cables and provided excellent service

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went well the guys knew what they were doing. No problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech support for my new tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is the best. Knowledgeable, courteous and always get the job done. For me being a Total Tech member is well worth the price.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    average job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the geek squad come and install a 75 inch TV and soundbar to the wall. The TV is not level and the crew did not install the soundbar, they said it needed brackets, which i was not told about when i bought the soundbar in-store. They left without getting the TV to work. I had to plug the cables in and set everything up. $200 for them to put the TV mount on the wall and lift the TV up. This was not a new TV purchase, the TV was sitting on a counter and the soundbar was sitting at the base. Easy job except for the weight of the TV. Use them again?? maybe.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Skilled at installing audio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid to have my older (7 years) TV and sound equipment mounted to the wall and hooked up. The two employees that came to my house were knowledgeable and up to date as to the out of date equipment I own. Thanks so much!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Makes a difference

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar was installed by the geek squad when the TV and the DVD was installed. Again, I must acknowledge the geek squad was very obliging with my request.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech arrived on time. He was very patient with me and answered all my questions. He reviewed the steps several times until I was confident in how to do it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Moved Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents moved my soundbar from one room to another. They connected it and made sure it was working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Young man did a very good job and helped this old man understand how everything works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    dream squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad performed service quickly and efficiently. came on time. were very helpful and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very helpful in giving suggestions on where to set up my tv and help with actual setup of programs. Very friendly and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Tech was highly professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad tech was completely knowledgeable and spent extra time explaining the functions and their use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This squad mounted 1 TV & installed another.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two TVs were set up, 1 was mounted on the bedroom wall and the other set up with soundbar effortlessly. They even helped us get an app set up for watching & went over all instructions with us.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Disappointed it couldn’t be connected to my Comcast remote. A separate device must be used for volume. Weak.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed my lg sound bar using the optical cable and it works very well with my Sony tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my soundbar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent, Erika, way very professional and displayed a deep understanding of the soundbar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up issues solved.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent problem solving, thorough and attentive. Couldn't be happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeksquad set up my soundbar and everything else quickly and effortlessly. They were great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Set Up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great Job setting up the TV with sound Bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who came to the house to install the TV were very knowledgable about both the TV and the service. They were able to answer all our questions, and seemed happy to do so. We were VERY pleased with all they did.

    I would recommend this to a friend
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