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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 181 Showing 3,601-3,620 of 7,928 reviews
  • Rated 5 out of 5 stars

    Sound bar not used

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soundbar was not needed, decided not to use the one we had. Service was not needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my 77 inch tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job. Mounted my 77 inch tv and sound bar. They were clean, polite and fast. I would use them anytime.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better job the second time around

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unlike the poor job and lack of communication on the initial installation, The gentleman was thorough and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    jerry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rick and his helper were very good, did a nice, clean and good job. We were very happy with the results. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were great! They delivered our new tv, set it up and made sure we know how to use the remote. They used shoe covers each time they came into my hose, were respectful, funny and very polite..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    connected to old soundbar, works well except sound bar remote does not function

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Professional!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very professional group of young men that was dedicated to ensuring that I was pleased with their services!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed the sound bar to the television. Very professional, courteous and answered our questions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Delivery and Set up Team Very Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New TV and sound bar delivered together. Crew set up and connected them together. Also ensured my streaming services were working and completed sign ins.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rehooking of tv and accesories

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents made quick work of rehooking my TV to all of my other components and organizing all the cords. Great job.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had this service as we need somebody to install the wall mount for our TV. But I wouldn't have had the service itself as it's expensive. But the serviceman was very polite and knew what he's doing. I have no complain about his service.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 men that came out to deliver and setup our new TV and soundbar were wonderful. Aside from the excellent job in setting up the equipment they were VERY nice and considerate of my husband and myself and our home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a quick and clean job of installing the soundbar. Thank you so very much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Timely; courteous; knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent helped me with an alignment issue for my TV mount; recommended a TV antenna that would work with the system; and advised on Sonos 2.0 controller upgrade. All good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get it done right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they are the best and only they know what they are doing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bravo Long Phan!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Long Phan was excellent ! Hope he serves our account every time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our sound bar quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar was installed and the remote was explained to us. We had no idea how to install the soundboard ourselves even though they said was simple. Great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up was great!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up our TV and connected it to our sound system and DVD player. They explained to us how the new remote worked and made sure we understood the operation before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sound bar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound bar set up completed successful in addition to the TV sound system also installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DeSha did a fantastic job of connecting the sound bar system to our new tv and also moving and setting up our old tv and connecting the sound bar. I cannot say enough about the professionalism and knowledge of DeSha.

    I would recommend this to a friend
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