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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 182 Showing 3,621-3,640 of 7,928 reviews
  • Rated 5 out of 5 stars

    Geek squad were on time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen were very helpful in matching up all our speakers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad knew their stuff!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents got our system straightened out, and explained what they did, in addition to suggesting another wi-fi system that is new and Would improve our reception greatly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Techs quickly connected my old Blue Sound soundbar to the new TV and everything works fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad set up my TV quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sharp and courteous Greek Squad. They new what they were doing. Very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable installers, on time, answered my questions, nice people!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional helpful staff to help make sure all customers get what they paid for , I would highly recommed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service! Very courteous and knowledgeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These folks rock. Highly recommend. They even came back out when we weren't 100% satisfied with mounting height of tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Why do it yourself?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this service to wall mount 2 big screen TVs and also to install a new surround sound amplifier. The service has always been quick and accurate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arrived timely, courteous, knowledgeable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent setup a universal remote so that we didn't need 5 separate remotes. Cason was very professional and knew how to program the universal remote which has made our live easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service from the agent... took his time and offered to help clean up after himself

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    B

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding team and very professional in the set up of the TV system in our Movie Room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad knows soundbars too!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs understood soundbar connections and the optimal settings for the various viewing modes. They were fast, but professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad agent was efficient, polite, and had answers for my questions. The agent mounted my TV, connected and updated (if needed) all components, and was done in an hour. Pretty nice!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SoundBar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My sound bar is great and I love that I could use my Totaltech to get it installed and help hooking to my tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    set it up quickly and answered all of our questions

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was set up properly, I had to adjust the position of a couple things. I had one small issue, but you have the 90 days to have them come back out to resolve any issues that arise. All in all I am pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad agent solved home theater problem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Add-on speakers were not functioning. Geek Squad agent got all home theater equipment up and running properly within about 20 minutes. Everything working fine now.

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 2 out of 5 stars

    Soundbar set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the second time to take missions came out to address issues with the sound bar. It's still failed to function right after they left. Soundbar was also damaged during the visit and I had to purchase a splitter($70.00) to hard wire the sound bar into the television rather than use the Wi-Fi setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were professional and very thorough. They did a fantastic job.

    I would recommend this to a friend
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