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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 191 Showing 3,801-3,820 of 7,928 reviews
  • Rated 5 out of 5 stars

    Fast installation of my sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents paired my sound bar with the new TV remote so that I went from 4 remotes to just one to operate the system! Then they thoroughly explained how to work the remotes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to call GEEK Squad a second time to reset my sound bar up. First time was a subcontractor. Actual Geek Squad was excellent. It took no time to fix my issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician and service call were awesome. Repaired connection and diagnosed problem quickly. Very Satisfied!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad is #1 they handled their bizzness set up all they needed and wallah it was all good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The representatives hooked up my tv with internet and sound bar. Very helpful considering I’m disabled.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t say enough good things about Geek squad. I have had them install a lot of different components in my house and they are always very professional and very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my Bose sound system (sound bar 700 and subwoofer) to new QLED TV. Everything works together using one easy to use remote. Excellent service provided!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed My Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected the sound bar to the TV and set the rear speakers as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Use them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She was very Prompt, knowledgeable, as well as helpful, she knew her stuff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was great. Because of the bracket I purchased, it was a difficult installation but the did a perfect job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech people were terrific. Tv was mounted perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soundbar setup was quick and easy for the techs. Gave us options for setup as they installed it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everyone should use the "Geek Squad."

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They call to say when they are going to arrive, bring all the items with them. Set everything up, explain as they go along, answer questions, clean up, take all boxes etc. How can you beat that? Guys are great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best BuyGeek Squad that came for my installation of TV and sound bar were very professional. And best of all, they were on time!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 3 out of 5 stars

    Good set ice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Send that helped me was very friendly and did a great job. I especially appreciated that she cleans up after she left and helped me take a TV to the garage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Luckily for me, tech had another mounting kit!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately I had to buy another mounting kit cause the studs were further apart in our drywalls, but the tech came prepared with another mounting kit and it was decently priced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up and connected our sound bar to our tv system. He also instructed me on how to use the system. I will definitely use the Geek Squad again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I recommend GS to all my "old" friends

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents are always helpful, kind, courteous, patient in explaining how things work. They always make sure everything works properly and that you understand before they leave.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great techs that were able to install my system quickly and to my requested specifications. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad members who visited our home handled everything perfectly and were clean & courteous.

    I would recommend this to a friend
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