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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 193 Showing 3,841-3,860 of 7,928 reviews
  • Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Max did excellent job explaining how to connect our old sound bar and better yet how to install a new one if/when we get one. It will be easy and simple.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent setup by installer. Was here on time and very pleasant individual

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Set up my sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service, knowledgeable tech. Xxxxxxxxxxxxxxxxx

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Review the sound system.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was knowledgeable about how my system was configured. He made modifications which did help. However, my system apparently is not capable of providing system sound to my satisfaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THANK YOU

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your staff guys were great setting up the sound bar and showing us how to work equipment. Please thank them again for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Terrific

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WE have had Geek Squad for many years now for our computers this is our first time using them for TV and Audio. As usual they we prompt and pleasant to work with and totally handled our installation professionally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Justin and Anthony added VCR to Home Theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both were very diligent to give the best possible connection for my analog device given my home theater is digital and all devices connect via a digital receiver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service! The technicians were knowledgeable and spent time helping me become familiar with operating the TB

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was professional & extremely courteous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents hooked up my new TV and installed supporting devices and explained any questions we had in an highly knowledgeable manner,

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Vizio sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was great but the sound bar is not a 5 star rating .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up surround sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so glad that I decided to use the Geek Squad. The two men that came out were patient and answered all my questions. Both my son and myself were impressed on how capable and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great guys

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installers were first class. Did a great job explaining the best wAy to enjoy the tv. This Geek Squad was terrific. Don’t let them get away Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    happy customer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad employees only the best!! I will be renewing my contract!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope item my order good. Please text with me before item coming my home

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sound bar, good but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great, but I wish it would work perfectly all of the time. Sometimes I need to manually turn it on, or it would go to BT mode without me touching anything other than hitting the remote to turn the TV on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians connected my existing soundbar, sub-woofer and DVD Player to perfection. Everything works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Update equipment needed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a very antiquated system in place thus new equipment would not work . Geek squad took care of the issue very quickly and even got the equipment at sales price for me. Enjoy it everyday!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job solving the issues that occurred.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service would definitely recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saved me time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hassle free and very professional. The installers were very helpful and knowledgeable.

    I would recommend this to a friend
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