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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 198 Showing 3,941-3,960 of 7,928 reviews
  • Rated 5 out of 5 stars

    Professional installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad installed my tv and sound in a timely manner and where on time . Which doesn’t happen with other services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    satisfied customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the sound bar was treated with the same care as the flatscreen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superb service...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad guys were pleasant & respectful. They hooked everything up and explained to me how to operate everything. They were very friendly and patient as I asked many questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The ussue was resolved qithin the hour

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer lost the ability to cast movies from my computer to my tv and the tech spent an hour tuning up my computer and installer the casting icon and it works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ad-on Soundbar Connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound Bar works great. No issues with it, like being at the movies, only get to watch everything at home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad delivered and set up with out any issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What ever electronics you need go to best buy. Make your purchase and join total tech support.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    a Job Well Done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team who came to set up the sound bar was efficient and capable. Good work was done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Who do you call for help Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great work from the Geek Squad from unpacking, mounting, hooking everything up and explaining how to use everything.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not the Geek Squads fault sort of

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this sound bar to go with a new Sony 85 inch TV I was told the sound bar by my salesman and Sony Rep that it would fit under the TV on my 62 in table it did not. You have yo have 74 inch table for the TV to sit up high enough anyway I was left with a sound bar sitting off to the side and sitting too tall for the tv remote receiver to work we had to set the new Tv on 2x4’s for it to work rigjt

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation and delivery in an hour

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents came in and mounted TV and connected devices and made sure all worked. They took the time to make sure I knew how to work everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had to have the Geek Squad to set up our new receiver for our home theatre system. They quickly finished my setup that I couldn't figure out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth as silk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and professional. Knew his stuff and gave good suggestions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time fixed the issue in no time and explained everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Basic Audio Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I added an over the antenna and needed to have it set for audio to my receiver. Andres from the Geek Squad did a great job! He also did our home theater install so we wanted him back to do this job too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar to television hookup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech hooked up my sound bar to the tv and allowed me to be able to hear it thru my headphones. Dave was extremely professional and personable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad support has been great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had a couple of visits now getting our AV installed and set up. Jeff has been terrific....professional, knowledgeable, efficient. Could ask for better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MOUNTED 85" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV MOUNTED AND ON WALL AND I WAS GIVEN INSTRUCTIONS ON HOW TO OPERATE MY TV AND SONOS SOUND SYSTEM. I WOULD RECOMMEND THEM TO ANYONE NEEDING THESE TYPE OF SERVICES

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squd are professional and courtious

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and soundbar and connected everthing to my wifi quickly and effiently

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geek guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have nothing but great things to say about the Geek Squad guys, they truly deliver customer satisfaction

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my soundbar When he Came out to Replace It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came out to replace soundbar but he was able to fix problems with the olden quickly and easily. Great job! Honest and saved me hundreds.

    I would recommend this to a friend
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