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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 199 Showing 3,961-3,980 of 7,928 reviews
  • Rated 5 out of 5 stars

    Home Theater Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad techs were great. They did an excellent job mounting all of the components for my home theater and setting it up!! Very professional!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another Good Choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound system completes the setup for us. The Geek Squad set up everything with no hassle and were able to leave with us being completely satisfied with their handling of the new purchase .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This guy was great and explained how to work it and everything. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad provide excellent support as usual.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Problem solved, and additional guidance was provided to improve reception. That was beyond my expectation, and much appreciated,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    FIXED MY SOUND BAR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My technician was very understanding of what I needed to have done with my sound bar and fixed it right up. AWESOME JOB ! ! !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad installed the item in a normal fashion

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad tech installed and made all connections and tested working in a proper condition

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent cleaned up a real boar's nest He was very knowledgeable, careful and persistent. Left things much better than he found them. Really appreciated his work.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quick and competent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service provider was extremely knowledgeable, thorough and professional. He identified my issues and provided helpful recommendations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Basic Audio Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with the Geek Squad Technician on his knowledge of the installation of my 55" LED 4K TV, as well as programming my new Remove Control with my 6 other Home Theater Accessories!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very quick and effective installing my TV and sound bar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Third party set up my TV etc. Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person who came over did a great job setting everything up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service These guys did an awesome job never had a problem with him we were totally impressed with their professionalism and the job they did it definitely would recommend them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    “Installing” sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar was an existing one for the previous television. The agent simply unplugged it and plugged it back in. It took about 1 minute and cost me about $50 for the “service.” The agent did plug it in well. The lower rating is because I think it was ridiculous to be charged so much for plugging in a device. I have had many excellent visits from Geek Squad prior to this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad got my new tv & soundbar installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very profesional & quickly installed my new TV & hooked up my new sound bar. Great job, awesome service, love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad pros!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a great team install our new sound bar system and did so in a small amount of time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our representative for in-home service was excelle

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The representative was on time, cordial, performed the needed services, and provided a recommendation for another product. Excellent experience with the in-home service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounting of 75 inch TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Greek Squad did excellent job of mounting and installing my new Sony TV. They did great job making sure everything worked and that I understood what was done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PROFESSIONAL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are extremely limited when it comes to electronics and computer stuff. These folks are not ...... great job, friendly, and are willing and able to answer any questions we have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad made a quick fix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cody and his team worked on my sound system for an immediate fix and made recommendations for a new A/V receiver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install my tv and did setup showed by me how to work it they were very helpful

    I would recommend this to a friend
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