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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 205 Showing 4,081-4,100 of 7,928 reviews
  • Rated 5 out of 5 stars

    Jake squad fix our remote problem with the TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great again a usual very friendly Nate clan just can’t say enough for you guys you are a lifesaver

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a great job hooking up the sound bar to the TV! Quick job and looked great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The technicians they sent were very

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    knowledge able and showed me everything I needed to know . They even helped me with my other TV. If and when I have to have someone help me with another set up they will be the first ones I call

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t say enough good things about the Geek Squad. They are efficient, arrived on time, and quick. They made sure I could use the equipment before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech hooked me up and was running quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had my own soundbar and tech connected quickly and my sound bar works better than on my previous TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service! He did a great job and explained everything to me like I was his mom! I was very impressed with how much he knew.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice young men that answered all of our quest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was nice that they connected our DirecTV and now we only have one remote. These two were wonderful and knew so much about what they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service, very professional

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came to deliver and set up my TV and surround sound system for my basement. They were fast and efficient. Expert service at a great price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very knowledgeable techs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Tech. was very knowledgeable and soon had the system up and running without a hitch. If you have questions and are not super tech savvy about your set-up, get assistance from the Geek Squad.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a great job setting up--but since I did not need the cable I purchsed, I sent it back with them, but never received the credit. Only later was I told I have to go into the store myself

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Rep set up TV and soundbar quickly and explained everything!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad service review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad does a nice installation with all there products. Nice, polite, very knowledgeable about there products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were great. They set up two wall mounted smart tv's with receiver and universal remote. They were very professional, worked well together and had us up and running in no time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sound Bar Mt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure if this is well mounted like the way the samsung TV was done a few months ago

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional staff.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was very informative during setup. They promptly removed all of the packing materials and old TV, etc. They got the installation done quickly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good guys to work with

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had several issues but they kept after them and worked well with myself and wife each time out. Products were the issue, not service for us. I was very happy with there abilities and patience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent teamwork, professional, and very considerate of our needs. 10*!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were very professional and did a great set up. On time as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed Quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Customer Service and great work.outstanding knowledge and very quickly assessment of problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geed squad evaluated sound bar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was great but the sound bar did not work with our TV and had to be returned.

    I would recommend this to a friend
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