Customer Ratings & Reviews

Jamal Walton installed my Sonos Soundbar today. He also helped me setup the volume control on my phone. He showed me how to add Sirius and Amazon music to the Sonos app to listen to music on the soundbar. Great customer service

The agents installed the sound surround system and hooked it up to the tv, satellite, and DVD player.

The originally purchased Samsung Soundbar failed about 1-2 mos after install. This probable defect was also noted by Johnny of Soquel, CA store when he performed an attempted trouble shoot. So, after some phone haggling with Geek Customer Service (they initially wanted me to remove it from the Geek installed wall hang and hand carry it in, but I did not want that responsibility and stated that's why I have Geek Squad membership. I then authorized purchased another identical soundbar and Johnny came back with it and successfully installed. It's still working well. So the original Samsung Soundbar was probably defective as I did bring it in to the Soquel store after Johnny detached it. Then it was shipped off somewhere from there for a for diagnostic. Johnny was exemplary throughout!

The best sound bar i have had so far, worthy of the price. All of my friends that have visited my house have opted to buy this same model. This sound bar produces quality sound and bass, i recommend this to anyone who loves sound with heavy bass.

Easy to install. Took like 15 minutes and most Vizio tvs are easy fit compatible

John was the Best. Excellent product! Sound is phenomenal

Donald did a great job! He owns a Sonos Beam and knew just how to get me going with the app. I want him to come hook up my new OLED TV! I've had the Geek Squad set up my systems before. They leave with all the packing materials and everything works correctly!

It was excellent and professional work from the service team. They installed Sonos sound bar with wall mounting and connected it to woofer & media theater. They also realigned Short Throw Projector (HiSense) with 100" screen which needs patience and skill. Great Job. Well done. Really appreciated.

The Best Buy representatives recommended the device that would best work with my brand tv, and it has made a monumental difference in the small room I. Which it was installed. The Best Buy guys took the time to show me how to effectively use the purchase. I am so appreciative

I am not sure the soundbar is working correctly as I can't hear the surround sound that I had expected to hear. (A disappointment over the Boise System I had to replace due to age - it still worked great but had hook-up compatibility issues.) Installation of the Samsung was professional, however.

Very convenient, technicians are very professional plus on time, it is a pleasure to call for service and easy to schedule as they are really organized and punctual to their appointments, the best decision I ever made

We've had Geek Squad set up / install a few pieces of equipment over the years. They are always professional, fast and pleasant to work with. We appreciate the time they spend ensuring everything works and we understand how to get the most of our purchases. This install was no different! Great Customer service is hard to find these days - Geek Squad is Rocking It!!

The sound bar is fantastic. The first guy that came was a jerk. The second geek guy became was very professional, and a great guy would recommend him highly.

Tech was very knowledgeable, polite, was done setting up within 20 - 30 minutes. And explained to Suzie & I how to use the equipment properly. Nick was a Geek Squad ALL - STAR

The Geek Squad has always fixed my problems. This time they assisted in setting up a sound bar on my TV. They determined the device was faulty so I returned it to Best Buy with no problem. Thans always for the great service.

they came in and set up the sound bar, and fixed it so the remote could be used for the tv,sound bar, and dvd player they did a great job and did not leave until i was comfortable using the item. they are on the pricy side charging me to set up the sound bar , but then selling me a universal remote at the house and charging me more to set up the remote using a computer like i could have done that ( nope i could not have ) but it all works

after I purchased my 85" Sony TV and my Bose Soundbar and my Bose sub-woofer and sur round sound speakers. they gave me good instructions on how to use it I gave the Geek Squad a 5 Star because every I call on them to fix no matter what it is they get is going very quick. been with them for many years.

Geek squad installation was great. They added my soundbar to my TV install no problem. Took them just a couple minutes and I was up and running. I wouldn't have normally added this service, but since it was included with TotalTech, there was no reason not to.

When our TV was instattle by the Best Buy employee it was recommended we consider adding a Sound Bar to enhance our enjoyment of TV by our covered area near our pool. It was installed the following day and works great. The marked improvement is very much appreciated.

Geek Squad installed a 75" TV and soundbar, they were on time, friendly, and professional. I had a vision of how I wanted the soundbar setup, but the tech made a much better suggestion that looked cleaner and was actually cheaper. Job well done!