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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 210 Showing 4,181-4,200 of 7,928 reviews
  • Rated 5 out of 5 stars

    The geek squad installed my sound bar very quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad, installed my sound bar and connected all my devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy and no stress

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was the way to go on getting all of this hooked up. Our gentleman was professional and kind to his nontechnical clients. Definitely the way to go and worth every cent!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad did a great job with the set up took the time to explain

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't get the sound bar and speakers set up again after painters unhooked everything. Geek Squad did an excellent job getting e everything back together. Sounds great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed Sonos Beam sound bar quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad technician attached sound bar to television

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Team

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though the guys weren't audio experts, they installed the soundbar quickly and efficiently. Very personable and great ambassadors for Best Buy. Nice job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    75systemsetup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents set up tv, sound bar and 4k dvd player very quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians that did my installation were great. Very good at their job.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Set up okay Time not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up is fine. We had a morning appointment and the person to install it came at 8PM. He wasn't even a Best Buy employee. We were not happy with that.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fast, professional setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Courteous, professional and knowledgeable. Delivery was on time, fast setup and took time to answer all product questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good job wore mask polite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came on time just one person and later the expert arrived job was done quickly and to my satisfaction would get them again in the future

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect tuning job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to Best Buy Technician’s help set up my surroundsound stereo system in new television. They did a wonderful job! They were able to fix a few glitches that I had with ease.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were professional and knowledgeable about the instillation and set up of both the TV and surround sound equipment. They did a fast excellent job. They were nice and careful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They installed our soundbar & TV sensor .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding and would welcome them into our home without hesitation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my sound bar very well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys did a very good job and were very efficient with their time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great geek squad agents providing basic audio set

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two IT geek squad agents were thoughtful, responsible, thorough, and quite helpful. They basically provided me with a whole new sound system throughout the house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surround Sound Connectivity issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very thorough, complete and courteous. Although unable to resolve issue, we’re extremely persistent in trying.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service in setting up audio!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were helpful and did a super job with setting up two sound systems. They made great suggestions and did some valuable troubleshooting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job geek squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My installer did an excellent job. Showed up promptly on time and get me involved in every step.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek=Smart

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeks quicky identified and corrected issues with my Home Theater system.

    I would recommend this to a friend
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