Customer Ratings & Reviews

Very professional and helpful. They got it set back up and explained how it worked. So glad we have this membership!

The geek squad was too busy to hook up my soundbar to my sysrem, so they sublet the job to a third party who then sublet it to someone else who was just an installer. I was a bit upset rhat the geek squad refused to do the job, but the guys who came were very knowledgeable and got it working better thanthe geek squad did on the original unit.

When my first jbl bar did not work at all, they suggested another and install went well

The Geek Squad installed my set, and I am delighted with their work. They arrived on time (first calling me to say they're on the way), put on shoe covers to protect my carpets, and did a fine, thorough job of installing my many components. They were courteous and really know their business. Since it was a flat rate, I didn't have any price surprises when they finished. I hired a free-lancer with my previous TV installation, and it cost twice as much because of unexpected problems.

We're glad we had Geek squad come do all the installation of our audio equipment (record player, receiver, speakers and subwoofer(. Having the 24/7 Tech support membership discounts our installation cost and makes the experience even more worth the value of the service. The two guys who came and I wish I can remember their names were a great team. Covid protocols were followed as well. Highly recommend!

3rd time a charm. Eric very knowledgeable. Professional but could talk to my teckno low abilities.

The Bose Soundbar 900 is great. But the Geek Squad tech was top notch. Her name is Dedra Grover and she made sure that any question that I had was answered along with a demonstration. This individual is what your future techs should model themselves after. Great asset to the Best Buy team.

Jamal Walton installed my Sonos Soundbar today. He also helped me setup the volume control on my phone. He showed me how to add Sirius and Amazon music to the Sonos app to listen to music on the soundbar. Great customer service

Easy to install and set up. Great sound at a good price

The agent mounted my TV and connected it to all my devices. The agent was very professional and took the time listen to all of my questions. The agent also took time to respond to these question and gave me answers that were clear and concise. The agent was also on time and very neat.

The originally purchased Samsung Soundbar failed about 1-2 mos after install. This probable defect was also noted by Johnny of Soquel, CA store when he performed an attempted trouble shoot. So, after some phone haggling with Geek Customer Service (they initially wanted me to remove it from the Geek installed wall hang and hand carry it in, but I did not want that responsibility and stated that's why I have Geek Squad membership. I then authorized purchased another identical soundbar and Johnny came back with it and successfully installed. It's still working well. So the original Samsung Soundbar was probably defective as I did bring it in to the Soquel store after Johnny detached it. Then it was shipped off somewhere from there for a for diagnostic. Johnny was exemplary throughout!

The agent connected the Sonos Arc and Sonos subwoofer to our TV. I don't think it's overly complicated to do that, but just wanted a professional to do all of the connections. The agent did a very good job in making all of the connections; he did seem like he was in a rush to get the job done so he could get to his next installation, However, he did answer my questions and let me know what he was doing.

Very convenient, technicians are very professional plus on time, it is a pleasure to call for service and easy to schedule as they are really organized and punctual to their appointments, the best decision I ever made

didn't originally think I needed a sound bar but now that I have it I'm very glad I added yo my order

the guys knew what they were doing, Thank you so much... he came on time and installed my soundbar and hooked it up.. it was done wonderfully.

As stated in the review of the Samsung 4K UHDTV, I had the Geek Squad come and hook the TV up. I added the Soundbar hook up as well, because the Polk bar was a good one, but an older model. I figured that there might be some unique settings to make them work together -- and there were. The Squad figured it out in short measure and had it all working amazingly quick -- I think. Normally, I would have tackled this all on my own, but was feeling a little lazy and self-indulgent. Am glad that I did.

Thanks to Hugo, I can watch TV and actually understand what’s being said! Setting the appointment was easy. Time frame was good and he arrived when he said he would. I still think a blue tooth and a woofer still sounds like it has something to do with canines but he knew a lot of important stuff to help us out.

Guys did a good job and worth the price to have it done.

The Geek squad guys did everything I wanted done. They were very friendly, knowledgeable and professional! I wouldn't hesitate to have them again, if needed! Customer service, well that's a different story. It's a nightmare trying to call to make the appointment for the installation of services. Get someone to answer the phone? Forget it! I had to go to the store and do it. No one answered the phone after almost an hour on hold.

The best sound bar i have had so far, worthy of the price. All of my friends that have visited my house have opted to buy this same model. This sound bar produces quality sound and bass, i recommend this to anyone who loves sound with heavy bass.