Customer Ratings & Reviews

When spending so much on a TV and surround sound, I am very thankful I spent the extra money to make sure Geek Squad has my system up and running properly. Well worth it!

The agent connected my 4K player to the soundbar and created a way for me to hear my tv and other player.

The techs mounted our TV and the sound bar and connected all other accessories. Great service and professionalism.

Geek Squad technicians did a nice job both times they installed my new sound bar.

Technician on time put on disposable shoe covers, wore his mask, was friendly and was knowledgeable about the work he did.

Chad connected the wires OK. Synchronized everything didn’t give me much of a tutorial on the remote. Took him about 10 minutes.

The agents set up the TV, sound bar and all remotes. It took a little bit to get the sound bar to work. They figured it out and it works.

Add on installation of audio visual system installers set up quick and correct

Had Geek Squad techs set up our new TV...sound bar and blu-ray. They knew their stuff...answered our questions and were very efficient..and friendly.

The rep not only did a good job installing but gave us several ideas to consider to make the room even more of a entertainment center with latest tech

Agents were able to connect my recent purchase and provide information for us to understand its operation/functions.

Very nice did a Fantastic job. Very respectful highly recommend them!!!

Why does one pay state tax for labor to install a product? This was to be a completed "Morning Install". Geek Squad Installer called about 9:30 and said he was in Granbury at a Friday morning and said he was on his way after another 30 minutes. We had a 1:00 p.m. appointment we canceled when 12:00 noon arrived. No call to say he was going to be later, but was late by hours. Never apologized or said why. Sold us a $50 long optical cable connector when I asked if there was a better way to connect the Q80 sound bar to the Q70 TV than the enclosed blue HDMI cable. Was it really needed for sound only? He took time and showed me his sales for selling "Extra" supplies and proudly said he was way "ahead" of many of his coworker installers' sales.... He ran the sound system to the MAX volume when testing his work and said "That's the max volume." Why did he have to run it to the max volume. Damage? I only know where the on/off button is on the sound bar's remote. He did program our older Direct TV controller to turn on the TV, TV sat. box, and the new Q80 sound bar, but I was not shown and still do not know how to operate the sound balance and midrange voice options. Not impressed with installer's HOURS LATENESS to morning appointment, making it a wasted afternoon, nor his social skills or his "Extra Sales" actions.

solved my problem and now computer works perfectly. Appointment on time and it was finished earlier than promised.

The agent did a great job connecting everything.it was quick, and nicely placed.

When geek squad installed my 65 inch sonny tv they connected my sound bar they know how to do it

Connecting devices was easy for them...I'm satisfied with their work.

The agents switched my Bose sound bar setting from "Stereo" to "Surround Sound". This somewhat corrected the blurriness of the sound but now the bass resonates annoyingly. I was told there's no way to adjust. So it seems Im mostly dissatisfied with the sound bar.

Geek squad hooked up home theatre that worked great with one exception, sub woofer was plugged into wrong outlet. Geeks had to return and all is well now.

For the life of me I couldn't fix my entertainment center after direct tv messed it up , Best Buy sent me two men and they had it back up and running within an hour