Customer Ratings & Reviews

Each time I've had to solicit their service for repairs, the techs have been cordial, efficient and knowledgeable.

On time. Friendly and courteous. Explained operating system. Offered follow up.

The items are great but the service I received was atrocious. I was given a 4 hour window just for them to push it back to another 4 hour window. Ultimately they were not even able to deliver the item that day and rescheduled me for another day. I was promised to be done first thing in the morning, around 7am, but the delivery didn't show up until 3:30. I then found out that I was not given the proper bracket spacer to mount my soundbar to the new 77" TV. I was then told that i could go to the store to pick up the part I needed but wouldn't you know the manager said that he could do nothing for me and his only solution was for me to purchase a new soundbar and return my current one. I again called customer services and they were able to set up a return and exchange for me. The next delivery date came and again they did not deliver the item within the 4 hour window. I was told by the driver that best buy didn't even have my item at the store, so I, once again, was rescheduled for "first thing" another morning. I have yet to receive the item I am returning and exchanging as I write this. I understand it is the holiday season but you need to do better Best Buy.

They were friendly. They kept me in the loop on everything they were doing. Wanted to make sure I understood everything.

The geek squad guys were prompt and knowledgeable. Thank you

Geek squad was very helpful and set up the way we wanted.

I had trouble with my sound bar and wasn’t able to solve the problem myself. Someone from the tech squad came out and got it back in sync.

The Geek Squad team were absolutely amazing, they hung 3 big screens without a problem. I highly recommend this service.

Adding the soundbar mounting along with the tv mount was great. The soundbar flushed with the tv nicely.

The geek squad certainly were able to get the television and sound system working, but you are on your own when it comes to accessing youtube or netflix.

The agents did an excellent job setting up my audio and getting it to work with both the TV remote and my Directv remote.

The agent mounted the speaker system installed all cables.

Mounted my speakers and set it all up on my TV it is super job I recommend them to anybody

The agent installed my new Ring doorbell. He was efficient and friendly. I would recommend him highly .

We were very pleased with the installation and training provided by your representative. He was very thorough.

Geek square was short handed the day of my install,but they showed up!Did a great job,connected my sound system and everything is working fine

The installers did a great job with the the set up and made sure we were happy before leaving. Would definitely use them again.

TV is Excellent and the geek squad employees were so informative and helpful.

They used a third party contractor who was hard to understand. But he did the job. Just wish it was the original geek squad tech

did an excellent job of maximizing accoustics. the marantz a/v unit has made my BW towers just flat out rock.