Customer Ratings & Reviews

John with Geek Squad from the Carmel, IN Best Buy store was professional, knew his business, explained how to operate our new Sony Smart TV, connected the new Sony sound bar to the TV, set up all the apps for us, programmed the new Sony TV remote to work with DirectTV, AND overall did a stellar job! He is really really good!

Fiona from Geek Squad was friendly, helpful, efficient. I'm happy

He connected everything well Did a wonderful job very knowledgeable

they came in and set up the sound bar, and fixed it so the remote could be used for the tv,sound bar, and dvd player they did a great job and did not leave until i was comfortable using the item. they are on the pricy side charging me to set up the sound bar , but then selling me a universal remote at the house and charging me more to set up the remote using a computer like i could have done that ( nope i could not have ) but it all works

Very professional and helpful! Came in and were very knowledgeable and efficient in getting my soundbar system setup and have not had any issues at all.

While it falls short of being the bet for an audipphile, the LG 3.1 sound bar and sub-woofer is a great buy for the money. Sets up easily and works well with the TV remote. For most of the living room customers I would recommend it.

Setup service was most excellent. The folks called, showed up as agreed, were very professional and were more than helpful. If my needs call for it, I'll use the Geek Squad again.

Did a good job in fixing the Bose sound bar for my tv

The Geek Squad Technician That came to my house was excellent She knew exactly what to do Even when the soundbar wasn’t working she continued working until finally she got it working again I would ask for her the next time I need Service She is an asset to your company

I bought a Visio sound with a wireless sub woofer and it has been an incredible pleasure to listen to movies and my programs without having to fight the TV volume button when commercials come on blaring tinny noise. Thanks Geek Squad for getting my Best Buy purchase flawlessly up and running.

I love Bass in my music sound and boy does it Boom while playing my favorite music. I listen to music as I clean my house and it puts me in a better mood while cleaning. The music actually makes me have more energy to clean. I know, sounds crazy right, but it’s so true. I have the Polk brand and it’s pretty surprisingly just as good as Bose, which I have in my truck. My New Years party gone be BOOMING

Your representative arrived at the scheduled time. He promptly and very efficiently installed my new sound bar. He then explained how it functions and the various settings. Very satisfied with installation.

The technician was personable and professional. He did a perfect job installing my tv and soundbar! Thank you! I would recommend the Geek Squad to others.

Service tech was very respectful & knowledgeable. Hooked our system up & explained everything clearly.

The agents mounted my tv on the wall and set up the soundbar perfectly

The Geek Squad are great. They could come promptly to assess my problem. They were quick to diagnose the problem. They helped me order another system. Once the new system arrived at the store they were quick to bring the new system to install. They are amazing & I actually believe I received the best professional service from the members of the Squad that came to my home. They were very prompt to intervene on my behalf. Their communications with home base were very prompt. They were very professional & respectful. Plus they were all very good educators on the use of my replacement system. Kudos to the squad!!!

The guys did an excellent job getting our system up and running!

I've been a fan of JBL speakers since I started appreciating music with quality stereo speakers in the 70's. The JBL 5.1 Soundbar did not disappoint. The Men from Geek Squad connected the Soundbar using the same bracket that was used for the TV. Everything looks "Great"!

Kennan did a great job setting up my sound bar and put on shoe protectors upon entering my home which was greatly appreciated. After he left I called him about a question with the sound bar, he answered the phone right away and walked me through the issue. He was great!

Excellent job of mounting the sound bar so that you don’t see unsightly wires. Geek squad did an excellent job fine tuning the sound so that the bass and sound effects don’t overwhelm the dialog!