Customer Ratings & Reviews

Garrett came out to check the sound bar to see if he could make the sound match the lips better. Unfortunatley he was not able to. The sound bar was for music. He was very polite and helpful. Great and professional service.

The techs set everything up correctly, assured my full satisfaction.

Service tech was very respectful & knowledgeable. Hooked our system up & explained everything clearly.

The technicians installed my tv and connected it to all compatible devices. They did a great job and were very professional. No mess and everything worked great when they left. I'd highly recommend this service.

Our Geek Squad rep recommended we purchase the Sonos sound bar and two wireless speakers for our small LR and it is great! He installed and helped get everything set up. The sound is great!

Brian is the best!!! He was so informative, and after taking his suggestions on my recent purchase of the "Beam" and 2 other items, I'm very satisfied! I lucked out and as a "do over" job from an earlier team! Whatever future purchases I make, I will always request him!

Chris did a Great Job, however a few days later we noticed mouths on t.v. were not matching sound. I had to return 3 HDMI cables that Chris did not use at the 119th Best Buy since I was in that area. I decided to discuss this problem with associates in the t.v. dept. & it was suggested I purchase a Carbon HDMI cable & could return if it didn't work. Appointment set up & David was are technician, however he thought it was our cable service? I then called Spectrum & they said there box was ok.?? David will be returning to calibrate Dec. We may have to return the sound bar or everything due to we did not have this problem with other Samsung that was hooked up to a Bose system with same cable box. Frustrated that problem can't be solved. All we wanted was a new t.v. We realize now the newer technology is faster & has more bells & whistles, but we don't even enjoy the new t.v. Seems as though is is only the cable channels, but we want to watch all of them without a speech delay. FRUSTRATED & NO REAL ANSWERS.

Thanks to Hugo, I can watch TV and actually understand what’s being said! Setting the appointment was easy. Time frame was good and he arrived when he said he would. I still think a blue tooth and a woofer still sounds like it has something to do with canines but he knew a lot of important stuff to help us out.

These speakers have a much clearer sound than most we've looked at. They have a higher price tag - yes, however, they are a better product. Especially good for viewers with hearing issues.

The two Geek Squad team members 1st removed the existing TV, moved it to another room, built the base where the new TV was to sit, installed the TV, sound bar, Apple TV and Blu ray player, tested everything, then took the time to show me how to work my new devices. Very happy with the work, great couple of guys.

The ARC soundbar was set up and tuned to our room perfectly. It was necessary to remount our TV. All went very well. We are pleased with the work and especially the expert advice we received.

The Geek Squad had to come back as my TV had to be replaced. They connected my TV, Sound bar and Sub woofer. I initially purchased the wrong sound bar connector but they had the right one with them. He made the exchange and I'm off and running!

After hooking up,speakers I did not like sound...too tinny, not good with spoken word.They suggested I purchase the Klipsh soundbar...I did..and I like it much better.. They were both very professional ,very helpful,and hope,should I buy more things from Best Buy that they set up whatever I buy.Truly very nice people.

The agents mounted my TV & programmed it to my Direct TV & surround sound speakers. They also showed me how to use all the features to take advantage of everything on our TV. I’ve had to call them for a wifi issue and were going to send someone right away but then the Wi-Fi kicked in so no need for hike visit.

Okay, have to admit that prior to getting schooled at Best Buy, I didn't know a sound bar from a sand bar. However, they listened to my wishes, and set me up with the Sonos sound bar and a Sonos 1 in my kitchen. Yay! Simple to use, adjust and for our little condo provides a very rich sound from TV and various music services. So happy.

They explained everything they were going to do and how everything is going . Evyn and Katie were very friendly and knew what they were doing. Because of the work they did and got the internet going the way I needed it. I will only have the Geek Squad come to my house when I have a problem.

The agents did a quick and efficient job connecting my new soundbar, integrating with other hi-fi components. They made sure I understood how each system worked and use of remotes. Now I have great sound watching TV, at last!

After a few severe hiccups getting the guys here, the setup was quick and mostly painless. I'm happy with the soundbar. I think it will be great for watching (especially newer) films on my new 65" Samsumg OLED TV.

The representatives that came out to help with my sound bar were fantastic. Very helpful, knowledgeable, and courteous. I can't thank you guys enough, something simple for them that I simply could not figure out.

It is well worth the money to have the Geek Squad come and totally tune your system. We had an older set of speakers, 6 in all, and they tuned the system perfectly and sounds terrific. We feel we are in the middle of a movie instead of just watching it. Also, right in the middle of an orchestra when listening to music, it couldn't be any better!