4th of July SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 7,928 reviews
  • Rated 5 out of 5 stars

    Geek Squad installed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad mounted my soundbar did the initial logon to ensure it all worked

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed the Sound Bar quickly.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman who came to install the sound bar did a perfect job, was on time, pleasant, efficient, and thorough i n explaining everything to me. I would give him 6-stars if I could.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Installed the tv with mount and soundbar quick

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came to mount the tv and soundbar did an excellent job. Very clear, to open the box and measurements made sure the tv work and soundbar together.i would definitely use them again Miguel and assistant they

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad installed my tv in a timely manner

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv on the wall and set up the soundbar perfectly

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Let the experts be the audiophile, sit back-enjoy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to be an audiophile type but I don't want to do it anymore. I bought a new Yamaha 4K receiver to go with my 4K 75" TV and my surround sound speaker system sounds great with the Geek Squads installation and setup. They balanced everything and showed me how to easily adjust the sound when I change input sources.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Awesome work!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad connected my sound bar to my TV, they did an outstanding job they explained to me how to connect it properly to the TV. They answered all my questions Thanks for a job well done!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbar

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took 2 tech visits but the final result was excellent! I have been enjoying the much improved sound from my new TV especially when listening to movies.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad top notch installation!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two men arrived with my 85" Samsung TV. They unpacked it and carried it in side of my house like professionals that did it a 100 before. Installed it on the wall at my required height. Wow! What a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professionals at their best.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Service is a true value. They are professionals and take the worry out of setting up a tv and sound bar to work the way they were designed to work.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Baring any issues, another job well don

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar was purchased to inprove the sound quality since new TVs are not sold based upon the sound they produce. They had some issued setting mine up to include TV, PS5 and my home theater but finally got it done.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great service and sound

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technician came out to install my soundbar system and had the whole unit mounted and installed in about 20 minutes. It would have taken me hours to figure it all out. The sound I have now is far superior than I imagined. Awesome to say the least. I can't remember the technicians name, but his service and advice was outstanding.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Flawles installation !

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs arrived in the time I was quoted by Geek squad, the had all the cords to install our 4k tv, sound bar, stand. they were very profesional. knowledgeable& coutious, They were very efficent, took there time explaining the features of our new 4k tv. Great job guys ! Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad rep fixed our Sound Bar

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad representative was very professional and knowledgeable. He fixed our issue with our Klipsch Sound Bar in good time . We are now enjoying our Home theater again . Many thanks to Best Buy !! Many thanks to Harold !!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Give her a Raise!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This agent that came out is amazing!!! We ran into some minor setbacks but she wasn't flustered at all!!! Probably the best geeksquad interaction I've ever had!!! Keep up with the great work and if someone that cares reads this do her right and pay her well!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Richer sound

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar really enhances the viewing experience. It sounds much richer than the regular sound on the 65" tv we have. The geek squad tech who delivered it was on time and very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    sony and best buy are the best

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kirk Mcginty is the very best geek squad tech in the world!!! He installed my new sony sound bar and woofer with dolby atmos. this sound system,for the money, is the best i have ever heard! Dolby Atmos is a whole new world of sound!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad installed my home theater system fast

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad arrived on time and efficiently set up my new home theater system. The system took advantage of my ceiling speakers, which I could never figure out how to hook into them. They tuned my the system to perfection. The sound from my ceiling speakers never sounded so great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squd is the Best.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad employees are the Best. He explained everything to the letter. My equipment works perfectly and has superb sound.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Soundbar set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and attach the sound bar to the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New large screen T.V. delivery.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I scheduled the Geek Squad because I purchased a 75" T.V. and a sound bar which I had no experience with at all. They came on the day scheduled, and had the T.V. set up and running in short order and gave me a quick tutorial on using the remote. The sound bar connected as soon as it was turned on so no worries there. I had the Squad take the box and packing with them. I was very satisfied.

    I would recommend this to a friend
Sponsored