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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 7,928 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Sound Bar Connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing Geek Squad could've done better with this is to actually cook me dinner. They're terrific, and the tech got everything up and running easily, patient with me in the learning process. 'Customer for life.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad is amazingly efficient!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted and installed my TV and sound bar quickly and efficiently. They instructed me on the use and operation of different features on my remote and TV,

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Soundbar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew that came to my house did an outstanding job hooking up all my equipment and took the time to help me set up and learn all the features and functions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did Great 5⭐️

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was great with the two guys and they finished pretty fast!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great representative and service. Done in very quick time.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    JBL Soundbar system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a JBL soundbar put in by the Geek Squad (Matthew and Bruce). These two did an excellent job at making sure the system was working to my satisfaction. And I thank them for that.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Technicians were excellent. Very courteous, conscientious and through when setting up the system I love the Geek Squad I don’t know what I would do without them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was smooth with no issues with the installation. Will definitely use them again.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was able to setup my sound system and the speaker is working

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professional job in installation of soundbar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soundbar was installed by mounting it on brackets on tv. Richie did a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbar is a great addition to this 75” Samsung!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents hooked up the soundbar and adjusted all the settings! It really makes a big difference in a large room!! So happy with this add on!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    GEEK SQUAD GREAT INSTALLATION

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was concerned that I wouldn't be able to install the sound bar on a 10+ year old tv. However, Geek Squad did a great job. Well worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total Tech Professionals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the Total Tech individuals that hooked up our Samsung 950 series sound bar to our new Samsung QN75QN90B TV were very professional and I would recommend them to anyone that asked who to use.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professional and prompt service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a wonderful job setting up my new TV with my soundbar system. They were professional, prompt and knowledgeable of my equipment. They protected my space by wearing mask and shoe coverings. I recommend you put your tech needs in their hands.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I’d do it again!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very well mounted and added the sound bar for a clean install. They were fast on the install and showed up on time as promised

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    James (older) did a great job. Everything is working perfectly, just wished we would have called Geek Squad sooner. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great installation service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers showed up on time, did set-up right away. Demonstrated use and adjustments on system. They made sure we were completely satisfied with our Sonos sound bar after our dissatisfaction with a Bose system.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mark and Adam did an excellent job connecting my soundbar. Very professional, courteous, polite, patient, and knowledgeable. They represented Best Buy and the Geek Squad very well.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    He was very efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Gerk Squad agent was terrific. He was very knowledgeable, very efficient, very very competent. The job he did installing our new TV and soundbar was great.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV and Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 men that came to setup did a great job. They took my old system down and installed the new one. After they installed the TV they did the soundbar and explained everything.

    I would recommend this to a friend
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