Customer Ratings & Reviews

The agents, two of them and their boss, cam and in no time had the TV and sound bar set and working. Completely explained how to use the functions and made sure we were satisfied before he left.

Folks installing are not just dumping and connecting. They explain, they ask for our input and they try their best to address all concerns we mention. We appreciate that kind of attention to detail.

Jose was very friendly and highly skilled excellent job! Ty for having him on your team..I’m very satisfied with Samsung tv quality n sounds keep it up!!!

The agents were very professional and hooked up my tv and sound system. They did an amazing job and explained everything and how it worked to my husband and me. Very happy we had this done, now we can use our awesome sound system and know what we are doing!

Very good sitters nice people to give you time to show your everything

The Geek team was great Knowledgeable guys and worked fast and efficient I liked buying the yearly service because I had a lot of electronics that needed to be installed over a years period and became a great value for me Proffionally installed items makes a big difference

Tech came right to work and installed the sound bar than went over how to use. Than even tested it for us to see if we liked it

My tv became disconnected from the cable. Once connected the sub woofer would not activate. The tech was unable to fix the issue and recommended that I purchase another sound bar. I was not charged. I replaced the sound bar and also purchased rear speakers which have added a new demension to the sound.

The agents who came to my home were friendly, efficient and did a good job.

The agent, came and went thru all areas I was having trouble with and verified what I was Experiencing by hearing it himself so he quickly fixed the problem by going thru the sound controls on the sound bar remote and cleared up the echo on sound bar and adjusted it, so sound would stay on when I fast forward it or reversed it. he was patient and polite as always and I can't thank Geek Squad personnel enough !!!! Thank you.

The Geek squad agents set up the sound bar and connected it to the TV.

The Geek Squad guy (Steve) set up whole system. He is the sole reason I purchased this Sonos System, I would never figured it out.

The Geek Squad Technician That came to my house was excellent She knew exactly what to do Even when the soundbar wasn’t working she continued working until finally she got it working again I would ask for her the next time I need Service She is an asset to your company

Great to have skilled personnel to back up the products that Best Buy sells. You can buy tv and audio products most anywhere but it’s not the same as having the Geek Squad to help with installation. Two thumbs up!

The Geek Squad hooked up our new TV to our existing sound bar. Oh my goodness, it sounds better than it ever has. I am guessing our old TV was never hooked to the sound bar properly. Good job Geek Squad.

The team quickly and professionally set up my home theater system. Explained how it was set up and we had good, productive talk about the status of the older receiver. I now know what my options are concerning what I could do to upgrade if I choose to do so. Great team!

Dave and Spencer brought in the sound bar package, unpacked it and proceeded to connect and start it up. They were technically very proficient and equally important they were very personable and conscientious. Going above and beyond their task they reset all three control devises to one and noting that the picture was not the best it could be, voluntarily made the needed adjustments. We could not ask for a better experience from two very professional technicians. If you need technical service and have these two gentlemen provide the service I am totally convinced you will be extremely happy. Paul G Jucha

The geek squad was extremely professional. They were extremely knowledgeable about the items that I had purchased and set them up perfect. Extremely pleased with their service and will use them for all of my large purchases.

The geek squad did an excellent job they introduced themselves they told what they were doing and was done in no time. Very professional and pleasant even their apprentice knew what was going on and chime in.

An on time, extremely knowledgeable Geek Squad fellow hooked up my surround sound system quickly and answered every single question that I could come up with. Fantastic experience.