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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 7,928 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad was as promised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can say that the two people who came to my house to hook up my new receiver understood what I wanted and how I wanted it to work. I had some special requests and they understood what I wanted and with a little hookup trial and error got everything working great and just how I wanted it to operate. Great employees.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Installation of soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy was great. Asked how we wanted sound. We said crisp. Also reset TV. Got the mouth matching with sound / audio.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived when scheduled and actually accomodated need for minor time adjustment. Everything was installed as we hoped (SONOS bar is upside down however, but not a big deal). Clean and courteous techs who took the time to program everything as well as provide a lesson for use.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my sound bar - makes me feel like I'm at the movies. The sound is so clear and detailed. The Geek Squad did an excellent job installing the sound bar and really make it such an asset

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad guys were great. Came early and hooked up everything that needed to be done. Don’t let a subcontractor hook it up.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A Must Have!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony TV sounded okay by itself but THIS SOUNDBAR SOUNDS AWESOME! It has a middle speaker so you can actually hear what is being said on the TV plus the surround sound is wonderful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV set and Soundbar were installed as advertised.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New Samsung 55" TV set installed and Sound Bar reconnected so that system worked perfectly except for one glitch. When installing the TV set, access to Wi Fi was required. In connecting, the Wi Fi to my printer, which Geek Squad had installed earlier was disconnected. I now have no printer connection.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have used the in-home service twice because the pieces we ordered came at two different times. The installers were excellent. They were patient and answered all our questions of which there were many.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 4 out of 5 stars

    Satisfied Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two Geek Squad staff came to mount the tv. They were knowledgeable and courteous to answer my questions and offer future support if needed. They also followed my PPE request for COVID protection. Kudos for that!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Installed my ceiling speakers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came when they said they would, 8:30 am, they quickly set up their ladder, ran wires to the attic through the wall, mounted four ceiling speakers, rewired my receiver, and tested the system. They were done by noon. It all works and it sounds great. They did an excellent job.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was lucky. I had a great tech. He couldn’t do much with that Bose Bluetooth system I had but because he was so good at what he was doing I had him come back to put in my new wired system. It sounds great and I’m very pleased. He did a great job because he had a good system to work with.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sonos install contractor Alex!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install contractor Alex was amazing, he ensured i fully understood how to operate, and the installation was done with precision. Thank you Alex

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad do excellent work and this was no exception. The guys were very professional, explained what the had done. There work is always outstanding no wires showing at all. I have used this service in the past and will continue to use them. Great job by these guys.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The Geeks are Great!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought a new TV and needed a soundbar to go with it. The Geeks came in and set both up for us. The sound is great out of the soundbar, and we use the same remote as the TV to control it!!!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geeks are the Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech connected new sound bar to our new tv. He was knowledgeable, very careful with our belongings , when he repositioned our Tv table. He was Friendly & took the time to show me how it worked.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Sound bar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, skills, and knowledgeable about what they are doing. We will continue to use the geek squad whenever necessary.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    G as in Geek,G as in Great Sevice.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agents cleared up cable connection and synced up the sound bar

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad helped us improve our TV soundbar output

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar works well and the installer did an excellent job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation is easy with Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our recent Geek Squad experience was superior. It was well worth it to have a very knowledgeable technician take care of installation of our new sound bar. He answered all our questions and demonstrated the features of the product. Very satisfied!

    I would recommend this to a friend
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