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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 7,928 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The geek squad wore covid protection upon entering

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was very knowledgeable, They made sure they hooked up the system to insure the best quality for our situation. They were very patient in explaining how in the future we could get better quality. For example when we can get higher speed internet.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad installed my purchase with care.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Roku - Stream Sound bar is a Powerful 4K Streaming Media Player that will easily upgrade any TV with powerful streaming and premium sound. The Geek Squad installed my sound bar quick and efferently, nice job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Transition from Cable to Streaming - Perfect!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 3rd party contractor drove 5 hours to do the set up and installation-he was extremely professional, knowledgeable and personable.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Fixed connections issues with TV/receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the person that came from Geek squad was super nice and very knowledgeable and fixed the connection problems in no time- also programmed my remotes and adjusted the sound bar- great service!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad set up the sound system very quickly and efficiently. They were very helpful in making sure we knew everything we need to know for great sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A bit pricey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pricey...since mounting is extra after set up. Again, Lamar did an awesome job!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I should have scheduled more

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek Squad technician (Mars) was excellent; however when I chatted with BestBuy to set up and pay for the visit, I was incorrectly advised to schedule as a Sound Bar set up. It should have been scheduled differently as it took more time than allotted. I had to schedule it again to get the entire project completed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Actually hooked up my sound bar and back speakers. I felt good knowing that I did it correctly. Plus, they helped me hook up the media box we have. So it's always nice to have a tech savy person help.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    TV fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered and setup TV, Sound Bar, Blu-ray. Very professional. They called with time of arrival and receive text also. They cleaned up as they unpacked. They answered our questions. Good job.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Quality setup service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already had an LG soundbar, but was still not totally certain of the best method of setting it up. These guys did a great job and the sound is outstanding.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Soundbar for install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were terrific in every way- professional, efficient, pleasant. We are very pleased with then installation.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Outstanding Geek Squad Sound Bar Specialist

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad sound bar specialist did an outstanding job installing the add-on purchase of a sound bar for our new TV from Best Buy. This perfectly installed sound bar enhanced the TV sound exponentially.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Stereo reinstall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got new carpeting and I had to remove all furniture. Stereo was disconnected and speakers disassembled. I bought a new DVD player and Jake from Geek squad came to my rescue and put everything back together again minus all the cords. He installed one cord that took care of everything! Yeah!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad was on time and quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed my TV Bose sound bar and the sound can be made a lot louder and better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total Tech service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome service. I have used Total Tech many times now and they are professional, knowledgeable, courteous, and observe all Covid protocols recommended. I would recommend their service to everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Early, Quick and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were earlier than expected and did an amazing job installing the sound bar and TV mounting. We are extremely happy with both the installation and the products and this is why we'll always shop Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys set up our Samsung Soundbar system. they were very efficient...polite..and knew what they were doing.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad tech was excellant.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our tech that came to our home was very knowledgeable and showed us everything we asked him to. We know how to use it very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technology challenged? You NEED the Geek Squad!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys who set up our TV and sound bar were amazing! We are in our 70s, and technology is a foreign land to us. They helped me remember where my wifi password might be, and they navigated through my Android phone way faster than I've ever been able to. They found necessary places in my phone to make our TV functional that I didn't know existed! Then they made sure we could turn our TV off and on and find our way to what we want to watch. We are so glad we made the choice to get a Best Buy membership so we have the help of the Geek Squad!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Room Shaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jennifer Runyon hooked up my Surround sound in no time and only The bar and 1 speaker! Sounds like you Are at the movies and you don't need a Buch of speakers to get this great sound!

    I would recommend this to a friend
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