Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Rated 5 out of 5 stars
Excellent Geek Squad Effort
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Fast, clean and courteous installation and service
Yes and no answer to recommending Geek Squad Servi
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Better than just the tv speakers, but needs to be adjusted. If we ever get to have the geek squad member here again (have called and called and called) it might get adjusted. Paid for Geek Squad service. Very disapointed!!
This reviewer received promo considerations or sweepstakes entry for writing a review.
A Geek Squad technician initially set up my media streaming device with my projector, but it stopped working properly after a few uses. I reached out for further assistance and was informed that Garrett was unavailable until November 3rd, so another technician, Matthew, was assigned. Matthew reached out via text to confirm the setup details, specifically mentioning the Apple TV. When he requested payment, I clarified that the service was still under warranty. After a few exchanges, Matthew accused me of fraud. I am very disappointed with this interaction and request that your team be trained to treat customers with respect. I am happy to share the text messages to the appropriate management team member.